eVoice vs. Google Voice vs. RedFlag

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.

Incentivized

RedFlag is extremely helpful in all sorts of emergencies. Whether it's a fire, natural disaster, inclement weather, active shooter, or even a cyber attack, this tool can be used for emergency notifications during all these situations. It can also be used for internal communication. You can send out notifications based on location through geotargeting, message groups together, or have one-on-one communication too. It's a great tool for making business decisions as well. You can use its polling feature for the same.

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Incentivized

• Inform people of critical situations
• Gain feedback and insights

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• There has not been much innovation since the initial release.
• It doesn't handle SMS well.
• It does not natively integrate with CRM without legacy complication
• It is not supported by Google as it once was
• Call Recording is non-existent
• Call-Tree or Virtual Auto-Attendant needs are not available

Incentivized

• Integration with pagers for communication. It’s not a big concern as only a few employees have requested for it. However, it’d help if RedFlag can implement that as well. I’m pretty sure they’ll; they keep coming up with updates regularly.
• Would love to see RedFlag go completely global.

Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.

Incentivized

I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.

Incentivized

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Incentivized

The support team for RedFlag is amazing. They are always there to address my needs and my dedicated account person is always working to help me. I think this is a differentiator for the company.

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

Incentivized

I found the team at RedFlag to be much more responsive and the features were more in line with what I needed. I also found the pricing to be much more in-line with my budget. It was the right solution for me.

Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.

It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• Cost for Google Voice is stellar, starting at $10/mo per user.
• While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
• Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
• The cell phone app is reliable and easy to deploy.

Incentivized

• Positive as it has helped us reduce our emergency response time drastically. It’s also streamlined our internal communication and we’ve been able to reduce communication gaps to a great extent.
• Increased productivity due to ease of communication and quick decision making.