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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Evoq Content

    Score8.7 out of 10
    N/AEvoq Content is a content management system within the Evoq business suite. Evoq Content is extensible with many modules that add caching, advanced content approval workflow, granular permissions, document management, mobile accessibility of content, web farm support, and an ecommerce engine.N/A

    Helpjuice

    Score9.2 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Pricing
    Evoq ContentHelpjuice
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Evoq ContentHelpjuice
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
    More Pricing Information
    Community Pulse
    Evoq ContentHelpjuice
    Considered Both Products
    DNN
    No answer on this topic
    Helpjuice
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    4 Answers
    Features
    Evoq ContentHelpjuice
    Security
    Comparison of Security features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    10.0
    6 Ratings
    19% above category average
    Helpjuice
    -
    Ratings
    Role-based user permissions10.06 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    10.0
    5 Ratings
    25% above category average
    Helpjuice
    -
    Ratings
    API10.05 Ratings00 Ratings
    Internationalization / multi-language10.05 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    10.0
    8 Ratings
    24% above category average
    Helpjuice
    -
    Ratings
    WYSIWYG editor10.08 Ratings00 Ratings
    Code quality / cleanliness10.06 Ratings00 Ratings
    Admin section10.07 Ratings00 Ratings
    Page templates10.07 Ratings00 Ratings
    Library of website themes10.06 Ratings00 Ratings
    Mobile optimization / responsive design10.05 Ratings00 Ratings
    Publishing workflow10.07 Ratings00 Ratings
    Form generator10.06 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    10.0
    7 Ratings
    28% above category average
    Helpjuice
    -
    Ratings
    Content taxonomy10.07 Ratings00 Ratings
    SEO support10.07 Ratings00 Ratings
    Bulk management10.05 Ratings00 Ratings
    Availability / breadth of extensions10.07 Ratings00 Ratings
    Community / comment management10.07 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    -
    Ratings
    Helpjuice
    8.6
    7 Ratings
    5% above category average
    Organize and prioritize service tickets00 Ratings8.84 Ratings
    Expert directory00 Ratings9.35 Ratings
    Subscription-based notifications00 Ratings8.46 Ratings
    ITSM collaboration and documentation00 Ratings7.45 Ratings
    Ticket creation and submission00 Ratings8.84 Ratings
    Ticket response00 Ratings8.94 Ratings
    Self Help Community
    Comparison of Self Help Community features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    -
    Ratings
    Helpjuice
    8.4
    8 Ratings
    5% above category average
    External knowledge base00 Ratings8.27 Ratings
    Internal knowledge base00 Ratings8.55 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Evoq Content and Helpjuice
    Feature
    Evoq Content
    -
    Ratings
    Helpjuice
    7.3
    6 Ratings
    9% below category average
    Customer portal00 Ratings9.26 Ratings
    IVR00 Ratings6.01 Ratings
    Social integration00 Ratings4.02 Ratings
    Email support00 Ratings9.25 Ratings
    Help Desk CRM integration00 Ratings8.01 Ratings
    Best Alternatives
    Evoq ContentHelpjuice
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Evoq ContentHelpjuice
    Likelihood to Recommend
    8.8
    (12 ratings)
    9.4
    (8 ratings)
    Likelihood to Renew
    9.7
    (7 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (2 ratings)
    9.3
    (4 ratings)
    Support Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Evoq ContentHelpjuice
    Likelihood to Recommend
    DNN
    If you just need to implement a website that is dynamic but not real big in Data Processing almost anyone can do so with very limited knowledge as long as you know how to use a Word Processor and your Browser. If you don't have experience with setting up a Server to run a website there are Companies like PowerDNN, Rackspace and WinHost that can help and I recommend them in that order if you are using DNN. If you need a more sophisticated e-commerce website and don't have much experience with Servers, SQL Server etc. then you should find a consultant to help you install and setup not just the DNN Platform but also select the proper Modules to accomplish what you want to do. If you need a highly customized website that is very data intensive and you are not experienced then be sure to save yourself the time and money by finding a qualified Consultant to help you. The beauty of DNN is that it can handle as simple or as complicated of an Application as you need depending on what your needs are and how far you want to take it.
    Read full review
    Helpjuice
    Helpjuice is an excellent platform when you’re looking to modernize the way you create documentation. Many companies, especially larger corporations, are stuck in the past, utilizing PDFs and share drives to house and access procedures. With Helpjuice, we now have a centralized web-based platform that provides everything from analytic functions to standard templates, user-specific features, and more. My team specifically chose Helpjuice during the pandemic, when all the tech writers from my company (including myself) were moved into a single team. We needed to find a platform that would allow us to align our publishing standards while also moving us forward in the way we publish procedures. That platform was ultimately Helpjuice. Helpjuice certainly offers a variety of features, but one of the few drawbacks is that it does not incorporate or seem to integrate with any specific ticketing tool. While this isn’t an issue for me or my team, as we are required to use a specific tool internally, I can imagine that someone looking for a complete package with multi-step workflows and an intake process would not find Helpjuice adequate.
    Incentivized
    Read full review
    Pros
    DNN
    • DNN is a feature-rich, open-source project with a flexible license. This let us use it without licensing costs for custom solutions or as-is with no custom code just plug-in modules.
    • DNN is written in Microsoft .NET C#. This allows our developers and our customers to use their existing skill set to install and maintain the solution.
    • DNN is made for Windows platform, allowing us and our customers to deploy solutions to existing Windows servers or in some cases hosted platforms.
    • DNN integrates with Windows authentication allowing us to deploy intranet solutions and use single sign-on for improved user experience and security.
    Read full review
    Helpjuice
    • We were looking for a publishing feature where there would be some required oversight.
    • We have really enjoyed the AI Tool of Wizardshot as it has helped reduce the time spent writing articles.
    • The analytic dashboard to see who has contributed what and which articles are the most clicked on is wonderful
    Incentivized
    Read full review
    Cons
    DNN
    • It can be a bit heavy-handed when it comes to styling. It's sometimes necessary to spend a little extra time to overcome styling issues.
    • Up until version 8 of the core DNN platform, implementing single page applications (SPAs) required extra efforts.
    • It is very difficult to split a site across multiple servers for load balancing
    Incentivized
    Read full review
    Helpjuice
    • Article feedback disappears when resolved, would like to see a integration with Jira which we now use to track feedback changes.
    • Analytics for the AI search would be appreciated. Currently we have no idea how many people are actually using this feature.
    • A way to train the AI search bot. Currently there is no way to up/down vote answers or indicate how accurate or helpful an answer is.
    Incentivized
    Read full review
    Likelihood to Renew
    DNN
    Even though DNN is a good CMS, I have worked with other CMSs which are far more robust at this point, and would not be overly inclined to select DNN unless cost of the product is the most important factor along with staying on .NET. DNN is a whole package so unless the client has a requirement of including authentication, authorization for users, eCommerce, sticking to something simple is a better option.
    Read full review
    Helpjuice
    No answers on this topic
    Usability
    DNN
    Evoq proved to be a solid backbone for our property-management portal, handling ≈300 active rental listings without performance hiccups. The page-builder made it straightforward to craft listing templates that surface photo galleries, floor-plan PDFs, and embedded map pins, while role-based workflows let leasing agents edit unit details (price, availability, pet policy) without touching global site settings—a big win for operational control.

    For the management side, the platform’s extensibility let us plug in a third-party rent-payment widget and an automated maintenance-ticket form with minimal custom code. Evoq’s built-in analytics have already highlighted which neighborhoods and bedroom counts drive the most traffic, guiding our marketing spend.

    Two caveats:


    Search & filter logic – Out-of-the-box search was too shallow for renters who expect Zillow-style filtering. We had to commission a custom module for filter chips (price range, amenities, walk score), which added time and cost.
    Mobile image optimization – High-resolution gallery images affected load times on 4G; a CDN or Evoq’s Digital Asset Optimizer add-on is advisable.



    Overall, Evoq delivers reliable content governance and enough flexibility to support both consumer-facing listings and back-office property-management workflows, provided you budget for advanced search customization and image delivery tuning.
    Read full review
    Helpjuice
    HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.
    Incentivized
    Read full review
    Support Rating
    DNN
    I don't see how it could get any better unless they moved their staff into our offices. You have available to you any type of Support you need or want, both paid and free from thousands of developers and consultants all over the world. You might even find some on Mars if you look hard enough.Also, with all of the available resources available from your Browser you can literally find the answer to any question you have in a matter of minutes.
    Read full review
    Helpjuice
    No answers on this topic
    Implementation Rating
    DNN
    Evoq proved to be a solid backbone for our property-management portal, handling ≈300 active rental listings without performance hiccups. The page-builder made it straightforward to craft listing templates that surface photo galleries, floor-plan PDFs, and embedded map pins, while role-based workflows let leasing agents edit unit details (price, availability, pet policy) without touching global site settings—a big win for operational control.

    For the management side, the platform’s extensibility let us plug in a third-party rent-payment widget and an automated maintenance-ticket form with minimal custom code. Evoq’s built-in analytics have already highlighted which neighborhoods and bedroom counts drive the most traffic, guiding our marketing spend.

    Two caveats:


    Search & filter logic – Out-of-the-box search was too shallow for renters who expect Zillow-style filtering. We had to commission a custom module for filter chips (price range, amenities, walk score), which added time and cost.
    Mobile image optimization – High-resolution gallery images affected load times on 4G; a CDN or Evoq’s Digital Asset Optimizer add-on is advisable.



    Overall, Evoq delivers reliable content governance and enough flexibility to support both consumer-facing listings and back-office property-management workflows, provided you budget for advanced search customization and image delivery tuning.
    Read full review
    Helpjuice
    No answers on this topic
    Alternatives Considered
    DNN
    Drupal is a highly expensive tool and is not offering anything extraordinary at a high price. If I keep its pricing in account then there should be some extraordinary features but unfortunately, there isn’t anything special about it; rather it was slow in its working. All these things actually forced us to move to Evoq that is just perfect in its working. Its working speed, interface, and UX are so simple that none of our team members find it tough to utilize. It has so many features like content scheduling and rich text edit. It allows easy editing of the text as well, and one can directly add text according to need.
    Incentivized
    Read full review
    Helpjuice
    Prior to using Helpjuice, I was using Microsoft Publisher to create all the training materials and manuals for multiple divisions within my company. It was awful. It would lag whenever I opened larger manuals, it operated like software from the late 90s, it was not intuitive, from a design perspective, and after migrating to a MacBook Pro as my work computer, I discovered that the program was NEVER created for Mac OS, requiring me to run Windows on my MacBook whenever I had to update any procedures that hadn’t yet migrated to Helpjuice. What a nightmare.
    Incentivized
    Read full review
    Return on Investment
    DNN
    • DNN have given us the ability to have basic sites for clients up and running in a very short time. This makes the client happy.
    • DNN has taken the trivial, simple tasks of changing text on a page or an image on a page and put it into the hands of the client. They do not have to pay us to do it and that also frees up more time for us to spend on development.
    Read full review
    Helpjuice
    • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
    • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
    • The Doc Center looks nice, so you'd never know the pain behind it.
    Read full review
    ScreenShots

    Helpjuice Screenshots

    Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower