FacilityBot vs. UpKeep Maintenance Management

Facilities Managers spend their days ensuring that the building operations are running smoothly and efficiently. Using FacilityBot helps them to digitize their FM workflows so that can manage their time more easily and effectively. It's all about working smarter, not harder! The asset management function of FacilityBot is also beneficial and useful. The tool also provides easy-to-read statistics reports for users.

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.

Incentivized

• Fault Reporting
• Asset Management
• Preventive Maintenance

• The app is very simple to use - Very user-friendly for the user, and very easy to set up.
• The ability to upload photos, take photos and then assign the work order ticket to a vendor is great.
• The ability to upload bids, quotes, and issues then create a PDF file that can be exported to vendors, employees, or third parties is great.

• Limited checklist templates
• To have extension for the free trial
• There is room for improvement in terms of customization of simple reports.

• Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
• It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
• Search functions need improving.

Incentivized

We love how organized it has made our processes.

Incentivized

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

Incentivized

Everything went as planned.

Incentivized

FacilityBot replaced multiple layers of coordination and communication between users and subcontractors. There are many facilities management systems that are not user-friendly on the market. Most of them do not support multiple communication methods and are costly. Unlike FacilityBot, the implementation wasn't as straightforward. In terms of features, not many are as feature-rich as FacilityBot.

We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We preferred the barcode feature. Also - the mobile app for UpKeep was much more mature, and they've since added the sensors (beta) which I don't believe Hippo has yet.

Incentivized

• Quick and prompt fault reporting and tracking
• Save cost and resources
• FacilityBot also provides simple and evaluated statistics

• It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
• It's easy to use for those who use it.
• It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.

Incentivized