UpKeep Maintenance makes facilities management a breeze!
April 09, 2021

UpKeep Maintenance makes facilities management a breeze!

Vin Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UpKeep Maintenance Management

UpKeep Maintenance is being used by our facilities management team to keep track of ongoing maintenance tasks as well as to track repairs over time. From an asset management perspective, we use the barcode technology to label and track our depreciable assets, so we can easily report issues to the system and have the right technician respond to perform the repairs.

Pros

  • barcode tagging - label all assets for quick reporting and repairs
  • mobile app - works super well
  • scheduling of ongoing maintenance

Cons

  • sensors - they need to add more options here
  • pricing - they are a bit expensive - maybe more lower level plans
  • Reporting on breakdowns - we have replaced so much outdated equipment due to constant breakdowns
  • Scheduling of maintenance - we have machinery to maintain; multiple buildings; varying crews for each type of job - way too many moving parts to mot have an app to track things!
  • barcodes - can't say enough here. Machine A breaks down. You boop the barcode on the machine - that creates a work ticket. You simply detail what's broken and that ticket goes right to the person who will come fix it.
  • Replacing older equipment that has aged out has saved us thousands in unnecessary repair costs
  • The per user monthly is a bit of a negative. granted the app does a lot, but the price point is a bit high unless you are a very big company
  • History of work orders and maintenance is a life save - just running those reports saves us so much time!
We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We preferred the barcode feature. Also - the mobile app for UpKeep was much more mature, and they've since added the sensors (beta) which I don't believe Hippo has yet.

Do you think UpKeep Maintenance Management delivers good value for the price?

Yes

Are you happy with UpKeep Maintenance Management's feature set?

Yes

Did UpKeep Maintenance Management live up to sales and marketing promises?

Yes

Did implementation of UpKeep Maintenance Management go as expected?

Yes

Would you buy UpKeep Maintenance Management again?

Yes

For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.

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