What users are saying about
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Top Rated
34 Ratings

UpKeep Maintenance Management

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Top Rated
34 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

UpKeep Maintenance Management

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.
Anonymous | TrustRadius Reviewer

Pros

UpKeep Maintenance Management

  • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
  • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
  • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
  • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
Paul Dostal | TrustRadius Reviewer

Cons

UpKeep Maintenance Management

  • Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
  • It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
  • Search functions need improving.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
We love how organized it has made our processes.
Anonymous | TrustRadius Reviewer

Usability

UpKeep Maintenance Management

UpKeep Maintenance Management 8.2
Based on 7 answers
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
Sam Saleh | TrustRadius Reviewer

Support Rating

UpKeep Maintenance Management

UpKeep Maintenance Management 8.7
Based on 24 answers
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
Clint Jantz | TrustRadius Reviewer

Implementation Rating

UpKeep Maintenance Management

UpKeep Maintenance Management 9.1
Based on 1 answer
Everything went as planned.
Anonymous | TrustRadius Reviewer

Alternatives Considered

UpKeep Maintenance Management

It may be a larger challenge for the internal office workers to utilize upkeep. Often times when you're hiring property managers, maintainers, they may not be orientated towards technology. We can learn how to utilize something new if it presents a larger challenge. We want our staff on the ground, at the site to spend less time wasted on sorting out software and more time taking care of our properties.
Dirk Krog | TrustRadius Reviewer

Return on Investment

UpKeep Maintenance Management

  • The most noticeable improvement has been to track tooling inventory and expenses. We used to just have bins full of parts, with no real way to track which parts we actually used/needed. I can now make a pretty good guess as to which tooling I should stock, saving a small fortune in unused inventory.
  • Tracking how much breakage/downtime each machine has will greatly help us determine where to spend on upgraded/new equipment. They used to buy new machines because it would be neat to have, now I can quantify how much in repairs and downtime we spend on each machine to help determine upgrade priorities.
Anonymous | TrustRadius Reviewer

Screenshots

UpKeep Maintenance Management

Pricing Details

UpKeep Maintenance Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

UpKeep Maintenance Management Editions & Modules

Edition
Starter$351
Professional$601
Enterprise$1001
  1. per user
Additional Pricing Details

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