Factorial vs. SherpaDesk

I am not fully convinced about factorial HR yet. We are about to transition to a new tool after using Recruitee for a long time. The bar was high when it came to recruitment ATS. and Factorial HR is multifaceted but not as well structured or functional. Support in other languages should also be improved, as those are the most common reviews I have seen online.

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[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Recruitment ATS.
• Keeping documents and employee records.
• Talent performance management.

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• Ticketing is very fast & easy
• Tracking time is fast

• i think the main area is time off requests.
• also, customer service is not as responsive.
• interface could be more user friendly.

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• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

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I does not stack up very well. It's best feature is that it is a 360 HR platform, but it needs to evolve and improve. Recruitee and Teamtailor seem way better options, in my opinion, for the Applicant tracking system. Time off tends to get confusing at times, and employees prefer tools like bamboo or Roots, which integrate well with other tools.

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When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• It has not had any impact. we are testing the tool for a while now, but we do not think it will make it to the end of the process.
• It seems good for ATS but all other functionalities seemed to have been left behind.
• I like that it allows managing posts and other things like internal social media and communities.

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• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.