Worldpay from FIS vs. Payoneer

World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.

Incentivized

Payoneer is well suited for small to large-scale organizations for sending and receiving payments and establishing business internationally. Because their customer service crew is inexperienced, payment and account-related issues can arise and take a long time to fix. It's also appropriate for individuals or freelancers that need a payment provider that can collect payments from all over the world.

Incentivized

• Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
• Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
• The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.

Incentivized

• The best part of Payoneer is that there is no deduction of any commissions like we have in PayPal.
• I always get notifications regarding the remuneration which helps me in tracking my money.
• The payments gets automatically transfer to my bank account without any hassle.
• The conversion rate of the currency is higher than other payment tools like PayPal.

Incentivized

• The account teams that are assigned are not technical.
• It can be very hard to get answers if you talk to the wrong person.
• There is long lead times in account set up.

Incentivized

• For some international countries it take a lot to get the physical card. This may be related to the local post office too, but it's a hassle for new users
• It would be good to have tutorials on how to do basic tasks in video or audio, for users that can't read for too long or have a disability

Incentivized

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Payoneer helps me a lot on my online business journey, it gave me the support and functions that I want.

Incentivized

Easy! Easy! Easy!

Incentivized

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active

We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.

Incentivized

Before Payoneer, I used Paxum, a Canadian product, that was or is similar but more expensive. Also used Payza(later Ecopayz), and European alternative, they have their ups and downs, they aren't even listed in the Search above, basically they are both payment gateways that allow using several payment methods, and any payment gateway, the problem is they don't have any bank accounts associated with them, therefore they are more limited in that regard. Both use a card as the main withdrawal method, and both support international currencies, but there as I mentioned there isn't any bank account associated with them, nor there is a way to connect them to Stripe.

Incentivized

• Duplicate charges have caused untold damage to our reputation
• I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
• We switched POS systems from CenterEdge to Roller, but issues persist
• The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.

• Using Payoneer we have grown very well especially in 3rd world countries.
• Due to its nominal transaction charges and better exchange rates, we get a decent ROI.
• Since it is a very easy to use payment gateway and does not require many technicalities hence it is very well accepted which helps us in "ease of doing" business.

Incentivized