Worldpay from FIS vs. Payoneer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 8.2 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Payoneer
Score 4.8 out of 10
N/A
Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.N/A
Pricing
Worldpay from FISPayoneer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISPayoneer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Worldpay from FISPayoneer
Features
Worldpay from FISPayoneer
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Worldpay from FIS
8.8
1 Ratings
20% above category average
Payoneer
1.4
9 Ratings
135% below category average
Fraud Detection9.01 Ratings3.08 Ratings
Billing and Invoicing Support8.01 Ratings1.09 Ratings
Global Support9.01 Ratings1.19 Ratings
Payment Form Acceptance9.01 Ratings1.18 Ratings
API or SDK00 Ratings1.04 Ratings
Recurring Payment Support00 Ratings1.26 Ratings
Best Alternatives
Worldpay from FISPayoneer
Small Businesses
Apple Pay
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Score 8.9 out of 10
Apple Pay
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Score 8.9 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 8.9 out of 10
Apple Pay
Apple Pay
Score 8.9 out of 10
Enterprises
Adyen
Adyen
Score 8.4 out of 10
Adyen
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Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Worldpay from FISPayoneer
Likelihood to Recommend
9.0
(8 ratings)
1.0
(29 ratings)
Likelihood to Renew
7.0
(1 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
1.0
(2 ratings)
User Testimonials
Worldpay from FISPayoneer
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Payoneer
Although the withdrawal is limited to the ACH US accounts, as they aren't real bank accounts, it's a convenient way to get paid fast from Stripe, although if there is a small fee or a chargeback as these are way in payments only, it becomes a nightmare to fix those problems. It does allow the bank accounts to be accepted with Stripe. For any kind of ACH payment to vendors, the service is way too limited, I wasn't able to pay anyone, unless I use the card to do it, as any regular card. In my experience, I think Import export, international trade transactions or high ticket items are impossible due to the small upper limits, for instance I can't use it to pay a vendor for a regular inventory of the latest iPhones(more than a million dollars for just a few items), nor to get paid by an overseas buyer(for instance my clients in Dubai), that buy these items on a daily basis, for these operations is just not suited.
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Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Payoneer
  • It is very well accepted world wide and also accepts more than 150 currencies.
  • A decent and nominal exchange rates of currency as compared to similar platforms like PayPal.
  • I can keep track of all the transactions, payments, balance, etc using Payoneer.
  • It is because of Payoneer we can grow our business globally.
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Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Payoneer
  • The process of getting payment is a little bit complex in Payoneer as compared to PayPal.
  • Receiving of payments takes a very long time and it's not instant.
  • The customer service of Payoneer is not up to the mark and it takes a very long time to resolve simple issues.
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Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Payoneer
Payoneer helps me a lot on my online business journey, it gave me the support and functions that I want.
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Usability
FIS
Easy! Easy! Easy!
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Payoneer
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Payoneer
The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active
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Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Payoneer
Payoneer has outperformed them all, with speedier payments, a larger network, and international business accounts. We first tried a few different payment service providers before settling on this one, like PayPal, Payeer, and Skrill. But after all these years, Payoneer continues to provide us with the best services, features, and safety overall.
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Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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Payoneer
  • I can receive the money from anywhere around the world, and in any currency.
  • It converts the money directly into my local currency, hence becomes easy for us to track and withdraw money from our bank accounts.
  • Sometimes customer support lacks the ability to satisfy the customer requirements.
  • Required to make two different accounts for receiving and sending money.
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