Fiserv (First Data) - ICICI Merchant Services vs. TouchBistro

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

It's a tried and true system, over the years I have always had a great experience. Capturing sales is easy and it's extremely user friendly and easy to train staff on. While I have tried other systems and they have not been as easy or user friendly there are some more advanced technology and backend capabilities that TouchBistro could work on. Maybe just a little updating.

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Allows the user to set up specific food modifiers that can be used on one or more menu items.
• Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
• Reporting on staff hours and breaks taken.
• Flexibility with different tax options.
• Splitting checks multiple ways

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

• One of my biggest (and only) issues with Touch Bistro is that it doesn’t integrate well with the credit card processing systems we use. Currently, we use Square and while the two systems do communicate, there are some instances, such as paying with gift cards, that take a few extra steps, which can be a pain when you have a long line of customers!
• Because my credit card processing is separate from Touch Bistro there are a few things that are hard to track. Square does a great job of marketing and tracking the marketing, but it’s not accurate for me due to the fact that I use Touch Bistro as a POS and not Square.
• I’d love for Touch Bistro to offer more marketing techniques that are easy to use.

Incentivized

It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

Harbortouch has a very robust POS system however it has issues that we do not seem to have with TouchBistro. One of the issues with Harbortouch is if the internet goes down, the credit card reader will not work and actually lock of the POS system causing extra customer wait times while their food is getting cold. TouchBistro's system will still capture the card info even when the internet is down and process it when the internet is working again

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized

• The software is easy to understand and use
• We could not find a case for the iPads that would also fit the third party card reader so we went without. This resulted in card readers breaking off in the charging port rendering the iPad useless.
• Reports were available in real time, so it was extremely easy to see sales and make quick decisions.

Incentivized