Five9 Agent Assist vs. Clari Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Agent Assist
Score 8.6 out of 10
N/A
Enterprise-ready AI-powered technology used to improve agent productivity and efficacy, helping them to be more informed, engaged, and focused on the customers. And sales leaders get instant visibility into trends in the contact center, enabling them to optimize performance.N/A
Clari Copilot
Score 9.1 out of 10
N/A
Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance…
$60
per month per rep
Pricing
Five9 Agent AssistClari Copilot
Editions & Modules
No answers on this topic
Growth
$720
per year per rep
Accelerator
$1,080
per year per rep
Enterprise
$1,320
per year per rep
Offerings
Pricing Offerings
Five9 Agent AssistClari Copilot
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Five9 Agent AssistClari Copilot
Best Alternatives
Five9 Agent AssistClari Copilot
Small Businesses
Dialpad Sell
Dialpad Sell
Score 9.4 out of 10
Mediafly
Mediafly
Score 7.7 out of 10
Medium-sized Companies
Dialpad Sell
Dialpad Sell
Score 9.4 out of 10
Clari
Clari
Score 8.7 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.4 out of 10
Clari
Clari
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Agent AssistClari Copilot
Likelihood to Recommend
-
(0 ratings)
9.4
(82 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(3 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
8.4
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Five9 Agent AssistClari Copilot
Likelihood to Recommend
Five9
At the moment, I think it's the best one out there. It's also integrated with our system well. We have Five9 for our dialer that's already connected through Salesforce so having Five9 Agent Assist is a huge plus compared to getting another AI overview. It's also good with providing summary and providing suggestions.
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Clari
Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
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Pros
Five9
  • transcripting
  • guidance for next best actions
  • summarizing the previous agent’s call transcription
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Clari
  • Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
  • Creating game tapes - so that you can easily onboard new team members.
  • Great support team (love for Sushma).
  • Much cheaper than competitors.
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Cons
Five9
  • There are cases where it's recommending an old article or knowledgebase
  • too many options being recommended reducing confidence on or providing confusion
  • not providing links to allow agents to double check or verify the information
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Clari
  • Searching for specific calls (you can scroll through the list, but that takes time)
  • The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
  • The AI-driven insights aren't always accurate but are still very useful nonetheless
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Likelihood to Renew
Five9
No answers on this topic
Clari
I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
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Usability
Five9
previosuly some required tasks are missed by the agents. But once we implemented this, we are making sure agents are completing all of them. We are also able to send nudges as well and show them all related helpful knowlede center articles to guide them in the conversation. Based on the words and questions they are asking,we are showing the relatedarticles which is a game changer for us
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Clari
Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
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Support Rating
Five9
No answers on this topic
Clari
Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
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Implementation Rating
Five9
No answers on this topic
Clari
I wasn't directly involved but no news is good news in our organization for topics like this!
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Alternatives Considered
Five9
Gong AI tends to providing a vague summary of the call and can also mistake what the concern is. So far, Five9 Agent Assist is more accurate on analyzing what happened on the call and what the next step is.
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Clari
Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
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Return on Investment
Five9
  • we gor high ROI, as our resolution time went down. So many cases are being resolved so quick now.
  • we got good customer satisfaction reviews too
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Clari
  • Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools.
  • The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case.
Read full review
ScreenShots

Clari Copilot Screenshots

Screenshot of Call Library — Organized, searchable and shareable recordingsScreenshot of Call Summary — For full visibility on every sales interactionScreenshot of Call ScorecardsScreenshot of Game Tapes — A Netflix for salesScreenshot of Deal Central —An early-warning system for at-risk dealsScreenshot of Team Dashboard — Tracks coaching-led performance improvements