Five9 Intelligent Virtual Agent vs. Joule

It works great in the pre-qualify area

Incentivized

I would rate Joule a full 10/10, as it significantly improves productivity, reduces manual effort, and makes SAP data instantly accessible through natural language. It acts like a virtual SAP expert, shortening analysis time from minutes to seconds and enabling faster, more confident decision-making.

Incentivized

• Recording
• Queue Management
• Reporting
• Insights

Incentivized

• Find connections based on what seems like subjective input
• Find relevant data within 1 trillion data points quickly
• Give clear answers that can be understood by anyone

Incentivized

• more training would be good
• documentation and case study materia;

Incentivized

• Data is key to any business. They need to concentrate on private cloud with Joule for clients to be adapting to it more. As finance data by any company cannot be put in public cloud with AI.
• Test industry scenarios with close partners and set a example with real-time analytics
• Make sure value is added to company when leveraged and not to promote implementation due to AI bubble.

Incentivized

Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case

Incentivized

From the initial set up to required authorizations and user profiles, each step has been pretty smooth. Onboarding new users to be able to use the product has been all the way more easier. Totally recommend large size organizations to opt for SAP Joule to help their employees or business users for improved productivity and faster results to their queries.

Incentivized

It does an excellent cost-effective job

Incentivized

Agent force is tied into Salesforce dot com directly. Since we are using SAP, it was a no brainer to use Joule rather than something like Agent force or Einstein. On top of that, Joule just seemed like a better product overall with better functionality. This is why we chose to use Joule over the competition.

Incentivized

• increase in ROI
• increase in Client Satisfaction
• increase in Productivity

Incentivized

• The entire world is looking at AI. SAP is widely used ERP, so ROI is clearly visible.
• Automation is indeed requirement now days, so ROI is clearly visible.
• You can manage your resources efficiently using Joule.
• From RFQ to Procurement and Payment a custom agent will be helpful based on business scenario.
• From sales to credit, we can automate processes using Joule.
• Analytics should be automated for MIS.

Incentivized