TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flowdock

    Score9.5 out of 10
    N/AFlowdock is a collaboration tool built around a chat and team inbox interface. Flowdock is available via app or as a browser-based solution. It was originally offered by Rally Software Development, which was acquired by CA Technologies, which was acquired by Broadcom in 2018.N/A

    SmartSuite

    Score10 out of 10
    N/ASmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. SmartSuite helps coordinate people and work across all levels of an organization to ensure that team members have the information they need to accomplish the work that matters most. Team members can create a workflow, or choose from over 200 templates that can be tailored to their exact needs.

    $10

    per month per user

    Pricing
    FlowdockSmartSuite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FlowdockSmartSuite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FlowdockSmartSuite
    Considered Both Products
    Broadcom
    No answer on this topic
    SmartSuite
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    17 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    18 Answers
    Features
    FlowdockSmartSuite
    Project Management
    Comparison of Project Management features of Flowdock and SmartSuite
    Feature
    Flowdock
    4.9
    2 Ratings
    45% below category average
    SmartSuite
    9.1
    18 Ratings
    17% above category average
    Task Management6.72 Ratings9.218 Ratings
    Gantt Charts3.01 Ratings9.114 Ratings
    Scheduling4.01 Ratings9.016 Ratings
    Workflow Automation2.01 Ratings9.117 Ratings
    Mobile Access7.22 Ratings9.017 Ratings
    Search5.72 Ratings00 Ratings
    Visual planning tools6.01 Ratings00 Ratings
    Resource Management00 Ratings9.117 Ratings
    Team Collaboration00 Ratings9.218 Ratings
    Support for Agile Methodology00 Ratings9.118 Ratings
    Document Management00 Ratings9.117 Ratings
    Email integration00 Ratings9.117 Ratings
    Timesheet Tracking00 Ratings9.214 Ratings
    Change request and Case Management00 Ratings9.016 Ratings
    Budget and Expense Management00 Ratings9.215 Ratings
    Communication
    Comparison of Communication features of Flowdock and SmartSuite
    Feature
    Flowdock
    3.8
    2 Ratings
    71% below category average
    SmartSuite
    -
    Ratings
    Chat8.92 Ratings00 Ratings
    Notifications7.72 Ratings00 Ratings
    Discussions7.72 Ratings00 Ratings
    Surveys2.01 Ratings00 Ratings
    Internal knowledgebase1.01 Ratings00 Ratings
    Integrates with GoToMeeting1.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts1.01 Ratings00 Ratings
    Integrates with Outlook1.01 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Flowdock and SmartSuite
    Feature
    Flowdock
    7.8
    1 Ratings
    3% below category average
    SmartSuite
    -
    Ratings
    Video files8.01 Ratings00 Ratings
    Audio files8.01 Ratings00 Ratings
    Document collaboration8.01 Ratings00 Ratings
    Access control8.01 Ratings00 Ratings
    Advanced security features7.01 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Flowdock and SmartSuite
    Feature
    Flowdock
    -
    Ratings
    SmartSuite
    9.2
    15 Ratings
    18% above category average
    Quotes/estimates00 Ratings9.214 Ratings
    Project & financial reporting00 Ratings9.114 Ratings
    Integration with accounting software00 Ratings9.29 Ratings
    Best Alternatives
    FlowdockSmartSuite
    Small Businesses
    Flock
    Score9.5 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FlowdockSmartSuite
    Likelihood to Recommend
    6.6
    (2 ratings)
    9.2
    (18 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    FlowdockSmartSuite
    Likelihood to Recommend
    Broadcom
    Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
    Incentivized
    Read full review
    SmartSuite
    It is best suited to be a google alternative for a google drive due to its multiple functions. Can add action items, upload multiple types of files and assign people responsibilities and tasks. It combines resource platform abilities with project management functionality in order to unite all your needs in one area.
    Read full review
    Pros
    Broadcom
    • Mobile app experience
    • Software integrations
    • Notifications
    Read full review
    SmartSuite
    • SmartSuite is a good collaboration tool
    • The capabilities of the platform are immense
    • The customization features allow users to set up the report type and view it exactly as they want
    • The choice of the fields to be used in the records and reports is really wide
    Read full review
    Cons
    Broadcom
    • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
    • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
    • There isn't an app for Windows Phone.
    • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
    Incentivized
    Read full review
    SmartSuite
    • A little better home screen, which is already in the works!
    • Better experience in the my work panel, which is also in the works already!
    Read full review
    Likelihood to Renew
    Broadcom
    I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
    Read full review
    SmartSuite
    I have a great expereance
    Read full review
    Usability
    Broadcom
    No answers on this topic
    SmartSuite
    The product is usability friendly, easy to use, flexible and has all functions I need for my purposes
    Read full review
    Support Rating
    Broadcom
    No answers on this topic
    SmartSuite
    They have a great tutorial and a lot of hits during the work process
    Read full review
    Implementation Rating
    Broadcom
    No answers on this topic
    SmartSuite
    That's easy. Just try
    Read full review
    Alternatives Considered
    Broadcom
    Slack is a similar software.
    Private chat or channels are well implemented in both softwares and both are also very easy to setup.
    Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
    The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
    Incentivized
    Read full review
    SmartSuite
    For our team, SmartSuite contains all features that we need. Before we use Asana, Trello and tried to use Airtable. But all of these management systems did not satisfy us. Then we started using SmartSuite, got to know all the possibilities and decided to switch to it
    Read full review
    Return on Investment
    Broadcom
    • Our company uses it by default.
    • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
    Read full review
    SmartSuite
    • We have to spend less time on checking where the project is at
    • We can have less PM's in the business
    • Our clients are happier thus leading to more business
    Read full review
    ScreenShots

    SmartSuite Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot