What users are saying about
2 Ratings
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71 Ratings
2 Ratings
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Score 9.6 out of 100

Ooma Office

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71 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • FluentCloud ranks higher in 1 feature set: Cloud PBX
  • Ooma Office ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.9

FluentCloud

89%
8.4

Ooma Office

84%
FluentCloud ranks higher in 5/5 features

Hosted PBX

9.0
90%
1 Rating
8.5
85%
25 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
1 Rating
8.3
83%
31 Ratings

User templates

10.0
100%
1 Rating
N/A
0 Ratings

Call reports

7.8
78%
2 Ratings
N/A
0 Ratings

Directory of employee names

8.7
87%
2 Ratings
8.4
84%
41 Ratings

Call Management

8.4

FluentCloud

84%
9.0

Ooma Office

90%
FluentCloud ranks higher in 3/5 features

Answering rules

5.6
56%
2 Ratings
9.4
94%
57 Ratings

Call recording

9.6
96%
2 Ratings
8.3
83%
44 Ratings

Call park

6.9
69%
2 Ratings
8.3
83%
40 Ratings

Call screening

10.0
100%
1 Rating
9.0
90%
50 Ratings

Message alerts

10.0
100%
2 Ratings
9.8
98%
56 Ratings

VoIP system collaboration

7.0

FluentCloud

70%
9.4

Ooma Office

94%
Ooma Office ranks higher in 1/1 features

Audio conferencing

7.0
70%
1 Rating
9.4
94%
43 Ratings

Mobile apps

5.0

FluentCloud

50%
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

5.0
50%
1 Rating
9.0
90%
52 Ratings

Mobile app for Android

5.0
50%
1 Rating
8.9
89%
39 Ratings

Attribute Ratings

  • FluentCloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

9.6

FluentCloud

96%
2 Ratings
9.0

Ooma Office

90%
68 Ratings

Likelihood to Renew

10.0

FluentCloud

100%
1 Rating
8.0

Ooma Office

80%
1 Rating

Usability

FluentCloud

N/A
0 Ratings
8.2

Ooma Office

82%
8 Ratings

Support Rating

FluentCloud

N/A
0 Ratings
8.4

Ooma Office

84%
31 Ratings

Implementation Rating

FluentCloud

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Likelihood to Recommend

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review

Ooma, Inc.

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Read full review

Pros

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Read full review

Ooma, Inc.

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review

Cons

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review

Ooma, Inc.

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review

Pricing Details

FluentCloud

Starting Price

$20 per user per month

Editions & Modules

FluentCloud editions and modules pricing
EditionModules
Essential$20.001
Advanced$30.002
Complete$45.003

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Ooma Office

Starting Price

$0

Editions & Modules

Ooma Office editions and modules pricing
EditionModules
Base Price$19.951
Pro$24.952
User Extension$19.953
Local Phone Number$9.954
Toll Free Number$9.955
Conference BridgeFree6
Ring GroupsFree7
Virtual ReceptionistFree8
Number PortingFree9
Toll Free Calling Plan$15.0010
Expansion Base Station$99.9911
Ooma DP1 Desk Phone$89.9912
Ooma Linx$49.9913
Ooma Wireless Adapter$49.9914
Yealink IP Phones$99.9915
Yealink Conference IP Phones$399.9916
Cisco IP Phones$109.9917

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $19.95

Additional Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

FluentStream Technologies

At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review

Ooma, Inc.

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability

FluentStream Technologies

No answers on this topic

Ooma, Inc.

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Read full review

Support Rating

FluentStream Technologies

No answers on this topic

Ooma, Inc.

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Implementation Rating

FluentStream Technologies

No answers on this topic

Ooma, Inc.

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Read full review

Alternatives Considered

FluentStream Technologies

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Read full review

Ooma, Inc.

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Read full review

Return on Investment

FluentStream Technologies

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Read full review

Ooma, Inc.

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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Screenshots

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