What users are saying about
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Top Rated
851 Ratings
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SurveyMonkey

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Top Rated
851 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Form Builder

No answers on this topic

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Form Builder
SurveyMonkey
7.9
Survey templates
Form Builder
SurveyMonkey
8.4
Themes
Form Builder
SurveyMonkey
7.6
Custom logo/branding
Form Builder
SurveyMonkey
7.8

Survey Content

Form Builder
SurveyMonkey
8.3
Changes to live survey
Form Builder
SurveyMonkey
8.6
Question design help
Form Builder
SurveyMonkey
7.7
Multiple question types
Form Builder
SurveyMonkey
8.8

Survey Logic

Form Builder
SurveyMonkey
8.4
Survey logic flexibility
Form Builder
SurveyMonkey
8.4

Survey Reporting & Analytics

Form Builder
SurveyMonkey
8.3
Response tracking
Form Builder
SurveyMonkey
8.6
Data export
Form Builder
SurveyMonkey
8.6
Standard reports
Form Builder
SurveyMonkey
8.3
Custom reports
Form Builder
SurveyMonkey
8.1
Analytics
Form Builder
SurveyMonkey
8.1

Survey Administration & Security

Form Builder
SurveyMonkey
8.5
Access controls
Form Builder
SurveyMonkey
8.6
Compliance
Form Builder
SurveyMonkey
8.4

Survey Distribution

Form Builder
SurveyMonkey
8.0
Vendor-offered crowdsourcing
Form Builder
SurveyMonkey
8.0
Respondent restrictions
Form Builder
SurveyMonkey
8.0

Pros

Form Builder

No answers on this topic

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

Form Builder

No answers on this topic

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Form Builder

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

Form Builder

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

Performance

Form Builder

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Form Builder

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

Form Builder

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Form Builder

No answers on this topic

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

Return on Investment

Form Builder

No answers on this topic

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Screenshots

Form Builder

SurveyMonkey

Pricing Details

Form Builder

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Form Builder Editions & Modules

Edition
Premium3.99/month1
Pro9.99/month1
Enterprise49.99/month1
BasicFree1
  1. installation
Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Form Builder
SurveyMonkey
7.7

Likelihood to Renew

Form Builder
SurveyMonkey
8.9

Usability

Form Builder
SurveyMonkey
8.6

Reliability and Availability

Form Builder
SurveyMonkey
10.0

Performance

Form Builder
SurveyMonkey
6.0

Support Rating

Form Builder
SurveyMonkey
7.5

Implementation Rating

Form Builder
SurveyMonkey
10.0

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