SurveyMonkey is a great value
Updated June 24, 2021

SurveyMonkey is a great value

Caroline Dobson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We're currently using it weekly to survey our new hires about their experience. This provides us with valuable insight into what's happening with our new hires, and also provides us with the ability to see trends in their experiences. We also will use adhoc to survey the rest of our company. It provides a trustworthy and confidential way to run surveys.
  • Confidentiality
  • Analytics
  • Personalization
  • Being able to send reminders to just individuals, not an entire group.
  • Being able to sort recipients by date sent.
  • Has helped us make decision[s] on where to make improvements to onboarding.
  • Has helped us get a handle on employee satisfaction.
  • Has provided valuable insights into employees true feelings on leadership.
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
I have never had to use SurveyMonkey support. Their directions are so clearly laid out that I have no need for any further guidance.
SurveyMonkey is perfect when we want to ensure that employees can provide honest confidential feedback; when we've used other free providers in the past, they do not always feel confident that their identities are being withheld. SurveyMonkey is also perfect for when you want to be provided with graphics about the data you've received, this saves you time from having to do so manually. I cannot think of a time when it's not appropriate to use SurveyMonkey.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
8
Multiple question types
9
Survey logic flexibility
9
Response tracking
9
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
10
Compliance
10