Awesome Survey Tool!
March 27, 2023

Awesome Survey Tool!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to me using this software it was mainly used by our recruitment team, and I created surveys using MS Word. It was rather difficult to distribute surveys to our staff and collect the responses while ensuring identifiable information remained anonymous. We also struggled to get employees to take the time needed to complete them. Since acquiring SurveyMonkey, the process has been streamlined and it has made a world of difference even in the responses that we receive.

Pros

  • Keeps identifiable information anonymous.
  • Being able to close the survey at a set time without having to remember to do so.
  • Takes the guess work out of response collecting.
  • Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
  • An array of survey options and questions.
  • An all around great product that meets multiple needs.
  • Can have multiple collectors for the same survey to included manual input.

Cons

  • Survey designs. I would like if it offered more options design wise.
  • Can be difficult to navigate but easy to use for the most part.
  • Has increased our survey responses dramatically.
  • Provided our employees security in knowing their identities are protected when providing less than desirable feedback.
  • Centralized collection of responses and data analysis which has reduced the creation of multiple reports and spreadsheets.
Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Easy to use, easy to understand, and easy to navigate. Once you learn the creation process it is not a difficult product to use.
Due to its ease of access, I have never had to use the support features in SurveyMonkey. However, when logging in for the first time in a while, the site offers assistance and navigation to find the assistance you may need.
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.

SurveyMonkey Feature Ratings

8.3
Survey templates
10
Themes
5
Custom logo/branding
10
10.0
Changes to live survey
10
Question design help
10
Multiple question types
10
5.0
Survey logic flexibility
5
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
Not Rated
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Vendor-offered crowdsourcing
10
Respondent restrictions
10
10.0
Access controls
10
Compliance
10

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