What users are saying about

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
558 Ratings

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
558 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

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Likelihood to Recommend

SurveyMonkey

Do I need significant support from the survey provider? Do I need questions that are non-standard? If not, do I have anyone on the team who has research experience? If you answered yes to any of those, this may not be the best way for you to do research. Try hiring a research firm instead.
Rachel Biederman profile photo

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.5
Survey templates
SurveyMonkey
8.2
Themes
SurveyMonkey
7.5
Custom logo/branding
SurveyMonkey
6.8

Survey Content

SurveyMonkey
8.2
Changes to live survey
SurveyMonkey
8.8
Question design help
SurveyMonkey
7.2
Multiple question types
SurveyMonkey
8.6

Survey Logic

SurveyMonkey
8.0
Survey logic flexibility
SurveyMonkey
8.0

Survey Reporting & Analytics

SurveyMonkey
8.4
Response tracking
SurveyMonkey
9.2
Data export
SurveyMonkey
8.4
Standard reports
SurveyMonkey
8.3
Custom reports
SurveyMonkey
7.8
Analytics
SurveyMonkey
8.2

Survey Administration & Security

SurveyMonkey
9.2
Access controls
SurveyMonkey
9.1
Compliance
SurveyMonkey
9.3

Survey Distribution

SurveyMonkey
8.2
Vendor-offered crowdsourcing
SurveyMonkey
8.2
Respondent restrictions
SurveyMonkey
8.3

Pros

  • It really allows you to be able to manipulate it as you please to meet your needs.
  • The interface is extremely clean and easy to understand. It doesn't take an expert or advanced person to be able to create the surveys or take them.
  • I LOVE THE REMINDERS YOU CAN SET UP! If there was a deadline that I needed to complete the survey by I would get an automated email reminding me of it. Which personally I thought was pretty neat.
No photo available

Cons

  • I have only created maybe two surveys, but when I did I didn't see much to be able to get the format to look a little nicer. It was very simple as I previously mentioned, which is great sometimes! However, it would be neat to be able to make the survey look a tad bit fancier depending on who will be receiving the surveys. Other than that, I do not have too much experience to be able to say anything that is negative or could improve.
No photo available

Likelihood to Renew

SurveyMonkey8.9
Based on 27 answers
We will continue to renew SurveyMonkey as it's an excellent tool for collecting customer data. The user interface is intuitive and we can share the log in information with virtually anyone in the company and they can easily create and analyze surveys for their department needs. SurveyMonkey is just a great fit for our organization
No photo available

Usability

SurveyMonkey9.9
Based on 2 answers
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.
Rachel Biederman profile photo

Performance

SurveyMonkey6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Support

SurveyMonkey8.0
Based on 2 answers
2 hour response time. Easy to talk to, give quick and precise answers.
Eric Ely profile photo

Implementation

SurveyMonkey10.0
Based on 2 answers
Implementation not required.
Rachel Biederman profile photo

Alternatives Considered

SurveyMonkey is hands down the easiest product to use for surveys, polls, and questionnaires. The user interface is bar-none, and other software just does not stack up against them. Customer service wise is also a home run. They appear to be eon's better than the competition as they respond usually within 2 hours of an inquiry being sent in.
Eric Ely profile photo

Return on Investment

  • Ability to provide quotes and stats to reinforce a point.
  • Ability to measure adoption metrics.
No photo available

Pricing Details

SurveyMonkey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details