SurveyMonkey

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SurveyMonkey	Score 8.2 out of 10	N/A	SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.	$27 Per User Per Month (billed annually)

Pricing

SurveyMonkey

Editions & Modules

Business Plan - Team Advantage: $27
Per User Per Month (billed annually)
Personal Plan - Advantage Annual: $34
Per User Per Month (billed annually)
Business Plan - Team Premier: $89
Per User Per Month (billed annually)
Personal Plan - Standard Monthly: $99
Per User Per Month (billed monthly)
Personal Plan - Premier Annual: $119
Per User Per Month (billed annually)
Enterprise: Contact Sales

Offerings

Pricing Offerings
SurveyMonkey
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SurveyMonkey
Considered Both Products	SurveyMonkey MA Mohammed Alkayal Project Officer Chose SurveyMonkey I think we were looking for a survey products, so when I think about survey products; SurveyMonkey is the only solution Helpful? Verified User Professional Chose SurveyMonkey Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them. Helpful? BL Brandon Lai IT Manager Chose SurveyMonkey SurveyMonkey is way better than Jotform for surveys, simply because it is a dedicated survey software, whereas Jotform is more general form builder. If a business's sole purpose is to send a survey out and view responses, SurveyMonkey is better than Jotform in every category. Incentivized Helpful? Stefan Achard President and Founder Chose SurveyMonkey As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger. Helpful? CP Curtis Pierre Regional HR Manager Chose SurveyMonkey The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis. Incentivized Helpful? Verified User Analyst Chose SurveyMonkey In terms of creating surveys and analyzing their results, the main competitor we use is Qualtrics. I think Qualtrics has better features, a more professional environment, and more robust tools. This can also be negative as it can be overwhelming for untrained users. I have … Incentivized Helpful? Andrea Hester Director Of Operations Chose SurveyMonkey SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options … Incentivized Helpful? Shawn Bennett Sr. Account Executive - Inbound Team Lead Chose SurveyMonkey SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey. Incentivized Helpful? Caroline Dobson Human Resources Generalist Chose SurveyMonkey SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is … Incentivized Helpful? Verified User Analyst Chose SurveyMonkey I've only built my own in Access, SharePoint, and HTML. I don't like any of them. Plus, anything internal like SharePoint is going to have a network user/time stamp, and that wont increase participation at all. Incentivized Helpful? Verified User Program Manager Chose SurveyMonkey SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already … Incentivized Helpful? TC Tiffany Consalvo Practice Administrator Chose SurveyMonkey SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our … Incentivized Helpful? Verified User Employee Chose SurveyMonkey It's probably above Google Surveys and below the other two. I didn't select SurveyMonkey, the company already had it and I made the decision to get an additional license for my work. Incentivized Helpful? VC Vasilii Chistyakov Owner Chose SurveyMonkey Compared to Google Forms, it is easier to create a beautiful design for a survey form in SurveyMonkey. Incentivized Helpful? Verified User Vice-President Chose SurveyMonkey In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those … Incentivized Helpful? Duane Thompson Product Development Lead Chose SurveyMonkey SurveyMonkey has more than 150 survey templates to choose from that are expert-written ranging from market research product survey, customer satisfaction survey templates, 360-degree employee evaluation, product testing, website feedback and so much more. It has more … Incentivized Helpful? Verified User Team Lead Chose SurveyMonkey The level of options compared to Google Forms, and the regionalized prices compared to Typeform. Incentivized Helpful? Jason Emery AIS Director Chose SurveyMonkey I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started. Incentivized Helpful? Verified User Team Lead Chose SurveyMonkey While Google Forms is free, the ability to design and customize forms/surveys would prove to be beneficial to the end user. Google Forms is very limited to multiple editors while SurveyMonkey provides viewing, editing, and commenting to editors. Additionally, the access to 200 … Incentivized Helpful? Verified User Employee Chose SurveyMonkey SurveyMonkey has more professional features, templates and theme options than Google Surveys Incentivized Helpful? Verified User Project Manager Chose SurveyMonkey From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been … Incentivized Helpful? Ira Bornstein, MBA Executive Chose SurveyMonkey I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other … Incentivized Helpful? Betsy Scruggs Research Chose SurveyMonkey I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much … Incentivized Helpful? JP Juan Palma Software Development Manager Chose SurveyMonkey We really didn't look at alternatives. The only alternatives we looked at was developing our own surveys, via email and/or baking them directly into our applications, but SurveyMonkey really did all the heavy lifting, so to speak, by providing a one-stop shop for constructing, … Incentivized Helpful? Mitchell Terpstra Copywriter + Marketing Strategist Chose SurveyMonkey Honestly, SurveyMonkey was on our radar before most of these other options, and as it has met basically all our needs, we've felt no need to switch. For the record, Typeform's interfaces for their surveys are much more beautiful and enjoyable to use. Incentivized Helpful?
Top Pros	Pro User friendly Pro Set up Pro Easy to use
Top Cons	Minus Customer service Minus Free plan Minus Setting up

Features

SurveyMonkey

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	SurveyMonkey 8.0 72 Ratings 2% above category average
Survey templates	9.071 Ratings
Themes	5.864 Ratings
Custom logo/branding	9.263 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	SurveyMonkey 8.8 74 Ratings 2% above category average
Changes to live survey	8.158 Ratings
Question design help	9.068 Ratings
Multiple question types	9.174 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	SurveyMonkey 7.0 68 Ratings 17% below category average
Survey logic flexibility	7.068 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	SurveyMonkey 9.3 74 Ratings 12% above category average
Response tracking	9.573 Ratings
Data export	9.570 Ratings
Standard reports	9.373 Ratings
Custom reports	9.560 Ratings
Analytics	8.861 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	SurveyMonkey 9.4 63 Ratings 11% above category average
Access controls	9.363 Ratings
Compliance	9.554 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	SurveyMonkey 9.4 44 Ratings 15% above category average
Vendor-offered crowdsourcing	9.329 Ratings
Respondent restrictions	9.542 Ratings

Best Alternatives
	SurveyMonkey
Small Businesses	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Qualaroo Score 6.7 out of 10
Enterprises	Predictive Index Behavioral Assessment Score 9.7 out of 10
All Alternatives	View all alternatives

User Ratings
	SurveyMonkey
Likelihood to Recommend	8.3 (103 ratings)
Likelihood to Renew	9.0 (26 ratings)
Usability	8.8 (38 ratings)
Availability	10.0 (1 ratings)
Performance	6.0 (1 ratings)
Support Rating	7.7 (35 ratings)
Implementation Rating	10.0 (2 ratings)

User Testimonials
	SurveyMonkey
Likelihood to Recommend	Momentive (SurveyMonkey, Inc) SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you. Verified User Anonymous Read full review
Pros	Momentive (SurveyMonkey, Inc) SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey. I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few. The surveys are very easy to share. You can import a large list of email addresses or free type just a few. I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user. Incentivized TC Tiffany Consalvo Practice Administrator Read full review
Cons	Momentive (SurveyMonkey, Inc) Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side. It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers. As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Momentive (SurveyMonkey, Inc) Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too. Ben Donkor Social Media & Online Analyst Read full review
Usability	Momentive (SurveyMonkey, Inc) It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do. Incentivized BL Brandon Lai IT Manager Read full review
Performance	Momentive (SurveyMonkey, Inc) still to many limitations for more complex surveys --skips, filtered questions, etc. Jeannette Saquet President Read full review
Support Rating	Momentive (SurveyMonkey, Inc) I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey. Incentivized Verified User Anonymous Read full review
Implementation Rating	Momentive (SurveyMonkey, Inc) Implementation not required. Rachel Biederman Senior Director, Marketing and Communications Read full review
Alternatives Considered	Momentive (SurveyMonkey, Inc) SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys. Incentivized Caroline Dobson Human Resources Generalist Read full review
Return on Investment	Momentive (SurveyMonkey, Inc) We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too. I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us. We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association. Incentivized Megan Abbott Member Services Manager Read full review
ScreenShots