Item: SurveyMonkey
Rating: 7
Author: Verified User

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.

Pros and Cons

Pros

User-friendly
Good at gathering feedback
Lots of templates

Cons

Not as robust as other survey programs
Need to pay for premium subscription to access advanced features
Doesn't integrate as well as other survey programs

Return on Investment

Gain insight from clients
Receive feedback about specific events/projects
Easily able to get a pulse from internal staff

Alternatives Considered

Wufoo, FormTitan and Google Forms

SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already established Google account. I think it comes down to personal preference. SurveyMonkey is certainly worth a try if it will meet your needs.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Did SurveyMonkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SurveyMonkey go as expected?

I wasn't involved with the implementation phase

Would you buy SurveyMonkey again?

Other Software Used

Hootsuite, Canva, Wufoo, Google Forms

Usability

SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.

Support Rating

I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.

Likelihood to Recommend

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.

SurveyMonkey Feature Ratings

Comments

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SurveyMonkey - simple and user-friendly