FoxDen (Discontinued) vs. Fuze

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as part of GlobalMeet Webcast.N/A
Fuze
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Pricing
FoxDen (Discontinued)Fuze
Editions & Modules
No answers on this topic
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Offerings
Pricing Offerings
FoxDen (Discontinued)Fuze
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
FoxDen (Discontinued)Fuze
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Top Pros
Top Cons
Features
FoxDen (Discontinued)Fuze
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
FoxDen (Discontinued)
3.0
1 Ratings
91% below category average
Fuze
-
Ratings
High quality audio5.01 Ratings00 Ratings
High quality video1.01 Ratings00 Ratings
Mobile support3.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
FoxDen (Discontinued)
4.0
1 Ratings
67% below category average
Fuze
-
Ratings
Desktop sharing4.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
3% below category average
Fuze
-
Ratings
Meeting initiation8.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
5% below category average
Fuze
-
Ratings
Live chat8.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Fuze
5.7
111 Ratings
36% below category average
Hosted PBX00 Ratings5.378 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.273 Ratings
User templates00 Ratings5.260 Ratings
Call reports00 Ratings6.392 Ratings
Directory of employee names00 Ratings5.7107 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Fuze
6.7
107 Ratings
23% below category average
Answering rules00 Ratings7.099 Ratings
Call recording00 Ratings6.289 Ratings
Call park00 Ratings7.173 Ratings
Message alerts00 Ratings6.493 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Fuze
7.3
91 Ratings
12% below category average
Video conferencing00 Ratings7.277 Ratings
Audio conferencing00 Ratings7.390 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Fuze
8.1
103 Ratings
3% below category average
Mobile app for iOS00 Ratings8.094 Ratings
Mobile app for Android00 Ratings8.177 Ratings
Best Alternatives
FoxDen (Discontinued)Fuze
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FoxDen (Discontinued)Fuze
Likelihood to Recommend
2.0
(1 ratings)
8.2
(116 ratings)
Likelihood to Renew
-
(0 ratings)
7.7
(20 ratings)
Usability
-
(0 ratings)
7.1
(12 ratings)
Availability
-
(0 ratings)
8.9
(3 ratings)
Performance
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
7.4
(88 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(111 ratings)
Configurability
-
(0 ratings)
8.7
(3 ratings)
Ease of integration
-
(0 ratings)
8.0
(3 ratings)
Product Scalability
-
(0 ratings)
7.8
(3 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(3 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(3 ratings)
User Testimonials
FoxDen (Discontinued)Fuze
Likelihood to Recommend
Discontinued Products
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
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Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
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Pros
Discontinued Products
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
Read full review
Fuze
  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
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Cons
Discontinued Products
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
Read full review
Fuze
  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Fuze
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
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Usability
Discontinued Products
No answers on this topic
Fuze
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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Reliability and Availability
Discontinued Products
No answers on this topic
Fuze
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
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Performance
Discontinued Products
No answers on this topic
Fuze
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
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Support Rating
Discontinued Products
No answers on this topic
Fuze
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
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In-Person Training
Discontinued Products
No answers on this topic
Fuze
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
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Online Training
Discontinued Products
No answers on this topic
Fuze
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
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Implementation Rating
Discontinued Products
No answers on this topic
Fuze
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
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Alternatives Considered
Discontinued Products
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
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Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
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Scalability
Discontinued Products
No answers on this topic
Fuze
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
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Return on Investment
Discontinued Products
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
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Fuze
  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
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ScreenShots