Freddy AI for CX vs. Freshchat
Freddy AI for CX vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user |
Freddy AI for CX | Freshchat | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Freddy AI for CX | Freshchat | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros | No answers on this topic | |
Top Cons |
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Chat Analytics and Reports |
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Freddy AI for CX | Freshchat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | Freshchat | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Freddy AI for CX | Freshchat | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Freshworks Inc |
Pros | Freshworks Inc No answers on this topic | Freshworks Inc |
Cons | Freshworks Inc No answers on this topic | Freshworks Inc |
Likelihood to Renew | Freshworks Inc No answers on this topic | Freshworks Inc |
Usability | Freshworks Inc No answers on this topic | Freshworks Inc |
Support Rating | Freshworks Inc No answers on this topic | Freshworks Inc |
Implementation Rating | Freshworks Inc No answers on this topic | Freshworks Inc |
Alternatives Considered | Freshworks Inc No answers on this topic | Freshworks Inc |
Return on Investment | Freshworks Inc No answers on this topic | Freshworks Inc |
ScreenShots |