What users are saying about
173 Ratings
85 Ratings
173 Ratings
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Score 8.2 out of 100
85 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

Zoho Books

The biggest pro is that everyone can easily use Zoho Books. Secondly I would say Zoho Books is the world's best accounting software which is very helpful by helping me in managing money flowing in or flowing outside of our organization. It has played a key role in making our decision making power strong.
Markus Melton | TrustRadius Reviewer

Feature Rating Comparison

Customization

FreshBooks
7.2
Zoho Books
5.5
API for custom integration
FreshBooks
5.8
Zoho Books
5.5
Plug-ins
FreshBooks
8.7
Zoho Books

Security

FreshBooks
8.7
Zoho Books
6.5
Single sign-on capability
FreshBooks
10.0
Zoho Books
7.4
Role-based user permissions
FreshBooks
7.3
Zoho Books
5.6

Reporting & Analytics

FreshBooks
7.1
Zoho Books
8.0
Dashboards
FreshBooks
8.4
Zoho Books
6.8
Standard reports
FreshBooks
8.1
Zoho Books
8.1
Custom reports
FreshBooks
4.8
Zoho Books
9.0

General Ledger and Configurable Accounting

FreshBooks
7.7
Zoho Books
6.5
Accounts payable
FreshBooks
8.5
Zoho Books
7.0
Accounts receivable
FreshBooks
8.5
Zoho Books
7.0
Cash management
FreshBooks
7.0
Zoho Books
6.1
Bank reconciliation
FreshBooks
7.0
Zoho Books
6.3
Expense management
FreshBooks
7.8
Zoho Books
6.5
Time tracking
FreshBooks
7.7
Zoho Books
5.9
Multi-currency support
FreshBooks
7.0
Zoho Books
7.0
Regulations compliance
FreshBooks
6.4
Zoho Books
5.9
Self-service portal
FreshBooks
9.1
Zoho Books
6.5

Order Management

FreshBooks
8.5
Zoho Books
6.3
Pricing
FreshBooks
7.8
Zoho Books
5.7
Order entry
FreshBooks
7.7
Zoho Books
6.6
Credit card processing
FreshBooks
8.4
Zoho Books
6.5
Cost of goods sold
FreshBooks
10.0
Zoho Books
6.5

Inventory Management

FreshBooks
Zoho Books
6.3
Inventory tracking
FreshBooks
Zoho Books
6.4
Automatic reordering
FreshBooks
Zoho Books
6.3

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

Zoho Books

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
Nathan Sichilongo | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

Zoho Books

  • When converting to Zoho Books from another accounting software, this seemed a bit difficult but this process is never easy.
  • There are certain restrictions within modules (estimates/sales orders/invoices/payments) that make it difficult to edit transactions. In many ways this is good, but different from what we have experienced with other accounting software solutions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Usability

FreshBooks

FreshBooks 8.3
Based on 11 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

Zoho Books

Zoho Books 7.3
Based on 4 answers
Some features lack of depth in its functionalities as they give the impression that they are incomplete or half-way developed, so it is necessary to optimize some features already present in the software so that it can provide maximum performance and provide a real value to the software. It should be noted that there is a steep in the learning curve when using Zoho Books especially if you are a user who comes from using another accounting software, so you will have to get used to its workflow and operation.
Markus Melton | TrustRadius Reviewer

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Support Rating

FreshBooks

FreshBooks 9.1
Based on 11 answers
They told us about the recent acquisition of a Mexican company in order to accelerate the implementation of compliance with Mexican needs, in addition to being able to make payroll and compliance with Mexican taxes. We look forward to this to re-evaluate and use it with our clients with affiliates in Mexico.
Anonymous | TrustRadius Reviewer

Zoho Books

Zoho Books 5.7
Based on 4 answers
The people are great. They follow the party line when working with us. There is clearly no intent to provide integration to the employee expenseThere is no intent to make the bank reconciliations system work in a manner consistent with US Accounting principles. There is no intent make the payroll system one that can easily cut a paycheck. Which brings up the fact that adjusting the printing on a check is very laborious and you only get close. You cannot get perfect
Mike James | TrustRadius Reviewer

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Alternatives Considered

FreshBooks

I selected FreshBooks because it combined Toggl, Harvest and Quickbooks features into a single system. This simple move allowed for me to save money on the tools and in turn bring all client data into a single portal.
FreshBooks is easy to use and automatically generates the accounts based on available data!
Anonymous | TrustRadius Reviewer

Zoho Books

We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Mike Koolwijk | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

Zoho Books

  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
Cedric Haynes | TrustRadius Reviewer

Screenshots

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

Zoho Books

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$15

Zoho Books Editions & Modules

Edition
Standard$151
Professional$401
Premium$601
Free$02
  1. Per Organization/Month, Billed Annually
  2. For businesses with turnover <50K USD per annum
Additional Pricing Details
Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

Rating Summary

Likelihood to Recommend

FreshBooks
7.7
Zoho Books
8.4

Likelihood to Renew

FreshBooks
7.6
Zoho Books

Usability

FreshBooks
8.3
Zoho Books
7.3

Reliability and Availability

FreshBooks
10.0
Zoho Books

Performance

FreshBooks
8.0
Zoho Books

Support Rating

FreshBooks
9.1
Zoho Books
5.7

Implementation Rating

FreshBooks
10.0
Zoho Books

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