What users are saying about
192 Ratings
121 Ratings
192 Ratings
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Score 8.2 out of 100
121 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • FreshBooks ranks higher in 1 feature set: Customization
  • Zoho Books ranks higher in 4 feature sets: Security, Reporting & Analytics, General Ledger and Configurable Accounting, Order Management

Customization

6.1

FreshBooks

61%
6.0

Zoho Books

60%
FreshBooks ranks higher in 2/2 features

API for custom integration

6.0
60%
26 Ratings
6.0
60%
14 Ratings

Plug-ins

6.3
63%
22 Ratings
N/A
0 Ratings

Security

8.7

FreshBooks

87%
9.0

Zoho Books

90%
FreshBooks ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.7
97%
18 Ratings

Role-based user permissions

7.4
74%
37 Ratings
8.3
83%
23 Ratings

Reporting & Analytics

6.6

FreshBooks

66%
7.9

Zoho Books

79%
Zoho Books ranks higher in 2/3 features

Dashboards

7.8
78%
50 Ratings
7.4
74%
23 Ratings

Standard reports

7.1
71%
48 Ratings
7.4
74%
22 Ratings

Custom reports

4.8
48%
2 Ratings
9.0
90%
1 Rating

General Ledger and Configurable Accounting

7.2

FreshBooks

72%
8.2

Zoho Books

82%
Zoho Books ranks higher in 6/9 features

Accounts payable

5.3
53%
35 Ratings
8.2
82%
22 Ratings

Accounts receivable

7.4
74%
49 Ratings
9.0
90%
23 Ratings

Cash management

7.0
70%
3 Ratings
8.0
80%
22 Ratings

Bank reconciliation

7.0
70%
2 Ratings
5.7
57%
21 Ratings

Expense management

7.3
73%
45 Ratings
7.0
70%
22 Ratings

Time tracking

8.9
89%
38 Ratings
6.0
60%
14 Ratings

Multi-currency support

7.0
70%
1 Rating
10.0
100%
13 Ratings

Regulations compliance

6.0
60%
17 Ratings
9.9
99%
12 Ratings

Self-service portal

9.1
91%
3 Ratings
10.0
100%
15 Ratings

Order Management

7.8

FreshBooks

78%
8.3

Zoho Books

83%
FreshBooks ranks higher in 2/4 features

Pricing

7.1
71%
33 Ratings
7.0
70%
18 Ratings

Order entry

8.0
80%
33 Ratings
9.0
90%
17 Ratings

Credit card processing

6.0
60%
34 Ratings
9.0
90%
18 Ratings

Cost of goods sold

10.0
100%
1 Rating
8.3
83%
17 Ratings

Inventory Management

FreshBooks

Feature Set Not Supported
N/A
6.6

Zoho Books

66%
Zoho Books ranks higher in 2/2 features

Inventory tracking

N/A
0 Ratings
6.1
61%
12 Ratings

Automatic reordering

N/A
0 Ratings
7.0
70%
7 Ratings

Attribute Ratings

  • FreshBooks is rated higher in 2 areas: Usability, Support Rating
  • Zoho Books is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.3

FreshBooks

63%
67 Ratings
7.4

Zoho Books

74%
25 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings

Zoho Books

N/A
0 Ratings

Usability

6.5

FreshBooks

65%
13 Ratings
6.4

Zoho Books

64%
6 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings

Zoho Books

N/A
0 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings

Zoho Books

N/A
0 Ratings

Support Rating

7.5

FreshBooks

75%
13 Ratings
5.2

Zoho Books

52%
6 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings

Zoho Books

N/A
0 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
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Zoho Corporation

If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
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Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
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Zoho Corporation

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
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Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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Zoho Corporation

  • Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error.
  • The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US.
  • On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing.
  • The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math."
  • It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles.
  • The software is used by so few people that there is concern that we might never find a skilled bookkeeper.
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Pricing Details

FreshBooks

Starting Price

$0

Editions & Modules

FreshBooks editions and modules pricing
EditionModules
Lite$4.501
Plus$7.502
Premium$153
SelectCustom Pricing4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Zoho Books

Starting Price

$0 For businesses with turnover <50K USD per annum

Editions & Modules

Zoho Books editions and modules pricing
EditionModules
Standard$151
Professional$402
Premium$603
Free$04

Footnotes

  1. Per Organization/Month, Billed Annually
  2. Per Organization/Month, Billed Annually
  3. Per Organization/Month, Billed Annually
  4. For businesses with turnover <50K USD per annum

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $15

Additional Details

Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

Likelihood to Renew

FreshBooks

At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
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Zoho Corporation

No answers on this topic

Usability

FreshBooks

FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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Zoho Corporation

Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
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Reliability and Availability

FreshBooks

FreshBooks is easy to use and always works!
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Zoho Corporation

No answers on this topic

Support Rating

FreshBooks

I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
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Zoho Corporation

The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
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Implementation Rating

FreshBooks

I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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Zoho Corporation

No answers on this topic

Alternatives Considered

FreshBooks

We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
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Zoho Corporation

We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
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Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
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Zoho Corporation

  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
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Screenshots

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