Freshdesk vs. Stack Overflow for Teams
Freshdesk vs. Stack Overflow for Teams
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Stack Overflow for Teams | N/A | Stack Overflow for Teams is a team knowledge management and Q & A platform for development billed per teammate, featuring roles and permissions, and integrations with popularly used collaboration tools. | $7 per month per teammate (up to 250 teammates) |
Freshdesk | Stack Overflow for Teams | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Discount available for annual pricing. | ||||||||||||||
More Pricing Information |
Freshdesk | Stack Overflow for Teams | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Stack Overflow for Teams | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Stack Overflow for Teams | |
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Likelihood to Recommend | 8.8 (212 ratings) | 9.0 (10 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.4 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.9 (2 ratings) | - (0 ratings) |
Freshdesk | Stack Overflow for Teams | |
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Likelihood to Recommend | Freshworks Inc | Stack Overflow |
Pros | Freshworks Inc | Stack Overflow |
Cons | Freshworks Inc | Stack Overflow |
Likelihood to Renew | Freshworks Inc | Stack Overflow No answers on this topic |
Usability | Freshworks Inc | Stack Overflow No answers on this topic |
Reliability and Availability | Freshworks Inc | Stack Overflow No answers on this topic |
Performance | Freshworks Inc | Stack Overflow No answers on this topic |
Support Rating | Freshworks Inc | Stack Overflow No answers on this topic |
In-Person Training | Freshworks Inc | Stack Overflow No answers on this topic |
Online Training | Freshworks Inc | Stack Overflow No answers on this topic |
Implementation Rating | Freshworks Inc | Stack Overflow No answers on this topic |
Alternatives Considered | Freshworks Inc | Stack Overflow |
Contract Terms and Pricing Model | Freshworks Inc | Stack Overflow No answers on this topic |
Scalability | Freshworks Inc | Stack Overflow No answers on this topic |
Return on Investment | Freshworks Inc | Stack Overflow |
ScreenShots |