TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshping (discontinued)

    Score7.4 out of 10
    N/AFreshping was a website uptime monitoring tool with free and enterprise editions, from Freshworks. The product is no longer available to new customers.

    $11

    per month, billed annually

    AlertSite

    Score8 out of 10
    N/AAlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
    Pricing
    Freshping (discontinued)AlertSite
    Editions & Modules
    Blossom - 60 checks (can add more checks)
    $11.00
    per month, billed annually
    Garden - 80 checks (can add more checks)
    $36.00
    per month, billed annually
    Sprout
    Free
    50 checks (none additional)
    No answers on this topic
    Offerings
    Pricing Offerings
    Freshping (discontinued)AlertSite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery additional 10 checks - $8/month billed annually—
    More Pricing Information
    Best Alternatives
    Freshping (discontinued)AlertSite
    Small Businesses
    SolarWinds Pingdom
    Score8 out of 10
    SolarWinds Pingdom
    Score8 out of 10
    Medium-sized Companies
    SolarWinds Web Performance Monitor (WPM)
    Score8 out of 10
    SolarWinds Web Performance Monitor (WPM)
    Score8 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Freshping (discontinued)AlertSite
    Likelihood to Recommend
    7.5
    (2 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    7.0
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    2.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Freshping (discontinued)AlertSite
    Likelihood to Recommend
    Discontinued Products
    Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
    Incentivized
    Read full review
    SmartBear
    AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • The UI is neat. It's very easy to use, and with lots of information.
    • It's very easy to set up.
    • The "badge" feature is interesting for showing up on institutional website.
    Incentivized
    Read full review
    SmartBear
    • The Deja-Click Recorder is an excellent tool.
    • Good UI that translates to large NOC screens well.
    • Easy Alerting and Reporting.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Better integration with Freshservice to generate tickets
    • Monitor internal systems
    • Better ability to customize
    Incentivized
    Read full review
    SmartBear
    • Tool is complicated for Alert creation
    • AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
    • While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    No answers on this topic
    SmartBear
    Reviewing other cost saving options
    Incentivized
    Read full review
    Usability
    Discontinued Products
    It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
    Incentivized
    Read full review
    SmartBear
    Pretty good product only issue was cost
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
    Incentivized
    Read full review
    SmartBear
    I've been unable to contact support after several attempts.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
    Incentivized
    Read full review
    SmartBear
    We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Good visual for end users
    • Adds another check to verify uptime/outages
    • Cost for us was free, so we had nothing to lose by adding it
    Incentivized
    Read full review
    SmartBear
    • A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
    • A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.
    Incentivized
    Read full review
    ScreenShots