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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    MYOB

    Score8.3 out of 10
    N/AMYOB now has a suite of subscription-based products and a browser-based accounting product that was released in August 2010. On 24 October 2012, MYOB released AccountRight Live - the cloud-enabled version of its flagship product. MYOB competes with Xero and QuickBooks.

    $11

    per month

    Pricing
    FreshsuccessMYOB
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Solo
    $11
    per month
    Lite
    $34
    per month
    Pro
    $63
    per month
    Premier
    $88.50
    per month
    Account Right Plus
    $150
    per month
    Offerings
    Pricing Offerings
    FreshsuccessMYOB
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshsuccessMYOB
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    MYOB
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    50%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    50%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    71%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    50%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    64%
    Implementation went as expected
    9 Answers
    Features
    FreshsuccessMYOB
    Security
    Comparison of Security features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    10.0
    5 Ratings
    16% above category average
    MYOB
    10.0
    12 Ratings
    20% above category average
    Role-based user permissions10.05 Ratings10.012 Ratings
    Single sign-on capability00 Ratings10.011 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    7.1
    6 Ratings
    20% below category average
    MYOB
    -
    Ratings
    API7.25 Ratings00 Ratings
    Integration with Salesforce.com7.26 Ratings00 Ratings
    Integration with Marketo7.01 Ratings00 Ratings
    Integration with Eloqua7.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    8.6
    6 Ratings
    2% below category average
    MYOB
    -
    Ratings
    Product usage8.16 Ratings00 Ratings
    Help desk / support tickets9.15 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    7.1
    6 Ratings
    19% below category average
    MYOB
    -
    Ratings
    NPS surveys7.02 Ratings00 Ratings
    Sponsor tracking7.01 Ratings00 Ratings
    Customer profiles7.15 Ratings00 Ratings
    Automated workflow8.06 Ratings00 Ratings
    Internal collaboration5.35 Ratings00 Ratings
    Customer health scoring8.16 Ratings00 Ratings
    Customer segmentation7.25 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    7.4
    6 Ratings
    13% below category average
    MYOB
    -
    Ratings
    Customer health trends9.16 Ratings00 Ratings
    Engagement analytics7.06 Ratings00 Ratings
    Revenue forecasting4.44 Ratings00 Ratings
    Dashboards9.16 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    10.0
    12 Ratings
    28% above category average
    Pay calculation00 Ratings10.012 Ratings
    Benefit plan administration00 Ratings10.08 Ratings
    Direct deposit files00 Ratings10.010 Ratings
    Salary revision and increment management00 Ratings10.08 Ratings
    Reimbursement management00 Ratings10.08 Ratings
    Customization
    Comparison of Customization features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    10.0
    7 Ratings
    28% above category average
    API for custom integration00 Ratings10.07 Ratings
    Plug-ins00 Ratings10.06 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    10.0
    12 Ratings
    24% above category average
    Dashboards00 Ratings10.011 Ratings
    Standard reports00 Ratings10.012 Ratings
    Custom reports00 Ratings10.011 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    9.1
    16 Ratings
    18% above category average
    Accounts payable00 Ratings10.016 Ratings
    Accounts receivable00 Ratings10.016 Ratings
    Cash management00 Ratings10.015 Ratings
    Bank reconciliation00 Ratings10.016 Ratings
    Expense management00 Ratings10.012 Ratings
    Time tracking00 Ratings6.07 Ratings
    Fixed asset management00 Ratings10.09 Ratings
    Multi-currency support00 Ratings10.08 Ratings
    Multi-division support00 Ratings10.07 Ratings
    Regulations compliance00 Ratings10.09 Ratings
    Electronic tax filing00 Ratings5.19 Ratings
    Self-service portal00 Ratings6.37 Ratings
    Global Financial Support00 Ratings10.06 Ratings
    Primary and Secondary Ledgers00 Ratings10.08 Ratings
    Intercompany Accounting00 Ratings10.06 Ratings
    Localizations00 Ratings10.06 Ratings
    Journals and Reconciliations00 Ratings10.012 Ratings
    Enterprise Accounting00 Ratings2.84 Ratings
    Configurable Accounting00 Ratings10.09 Ratings
    Centralized Rules Framework00 Ratings10.04 Ratings
    Standardized Processes00 Ratings10.08 Ratings
    Inventory Management
    Comparison of Inventory Management features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    10.0
    9 Ratings
    31% above category average
    Inventory tracking00 Ratings10.09 Ratings
    Automatic reordering00 Ratings10.06 Ratings
    Location management00 Ratings10.06 Ratings
    Manufacturing module00 Ratings10.06 Ratings
    Order Management
    Comparison of Order Management features of Freshsuccess and MYOB
    Feature
    Freshsuccess
    -
    Ratings
    MYOB
    10.0
    7 Ratings
    30% above category average
    Pricing00 Ratings10.07 Ratings
    Order entry00 Ratings10.07 Ratings
    Credit card processing00 Ratings10.06 Ratings
    Cost of goods sold00 Ratings10.07 Ratings
    Order Orchestration00 Ratings10.05 Ratings
    End-to-end order visibility00 Ratings10.05 Ratings
    Order exception Resolution00 Ratings10.05 Ratings
    Best Alternatives
    FreshsuccessMYOB
    Small Businesses
    ClientSuccess
    Score6 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Medium-sized Companies
    ChurnZero
    Score7.9 out of 10
    Accounting Seed
    Score9 out of 10
    Enterprises
    Gainsight CS
    Score8.8 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsuccessMYOB
    Likelihood to Recommend
    6.3
    (6 ratings)
    9.0
    (19 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (15 ratings)
    Support Rating
    -
    (0 ratings)
    1.2
    (14 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    FreshsuccessMYOB
    Likelihood to Recommend
    Freshworks Inc
    Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
    Incentivized
    Read full review
    MYOB
    MYOB is suitable for any business. I have two different businesses and both use MYOB effectively. I use MYOB to pay wages every fortnight for both businesses. This enables me to track exactly what is happening with everyone's different sick leave and holiday entitlements easily. I'm also able to keep track of expenditure and balance and reconcile the accounts against bank statements.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • Love the accounts view to see all my accounts, their health and some helpful stats!
    • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
    • In the account, you can link to other documentation, which is great!
    Incentivized
    Read full review
    MYOB
    • MYOB is very easy to navigate and find the correct information.
    • The Help section was very straight forward and very easy to learn.
    • MYOB was a great accounting tool for our business as it provided the accountant, sales, etc all of the information they need all in one place.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
    • Automatically triggered emails based on certain usage.
    Incentivized
    Read full review
    MYOB
    • [In my opinion,] horrible interface to import data
    • [In my opinion,] user interface stuck in 1995
    • Needs improvement to usability
    • Contestant price increases
    • [In my opinion,] new in-app advertising is annoying
    • Countless different windows to do simple tasks like onboard an employee
    • [In my experience,] too slow
    Incentivized
    Read full review
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    MYOB
    Our clients seems hesitant to change softwares so I don't see why we wouldn't be renewing with MYOB
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    No answers on this topic
    MYOB
    Still 10 for me, I have no problem at all using this toll even it hangs sometimes, I need to log in again to refresh it and it always ask to update the MYOB app. i Also like the security of this platform, iT always asks for the code (before logging in.
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    No answers on this topic
    MYOB
    MYOB accounting software basically works but looks and functions like 1998. Unfortunately their Antipiracy licensing system is absolutely TERRIBLE and verging on nearly criminal, scam! You must CONFIRM each and every data file and when it doesnt work you have to PAY THEM to fix their own file protection issues. If you dont pay them, they hold your data hostage as your company accounting information file becomes READ ONLY. Permantly, unless you pay them. This is a total extortion SCAM. I cannot believe a company can operate this way. With a lot of better product available... i dont imagine MYOB is going to survive much longer.
    Read full review
    Alternatives Considered
    Freshworks Inc
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
    Incentivized
    Read full review
    MYOB
    Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Visibility - We can now see in one place the many dimensions of customer health
    • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
    • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
    Incentivized
    Read full review
    MYOB
    • Made a life a lot easier by removing a lot of separate entries in multiple excel sheets
    • With all of the relevant information in one place, it is easier to process payments.
    • Most of the business only have one person doing the payroll compared to the team effort.
    Incentivized
    Read full review
    ScreenShots

    Freshsuccess Screenshots

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