Freshsuccess vs. Vitally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshsuccess
Score 7.8 out of 10
N/A
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…
$79
per month
Vitally
Score 8.6 out of 10
N/A
Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.N/A
Pricing
FreshsuccessVitally
Editions & Modules
Estate
$79 billed annually
per month per user
Estate
$95 billed monthly
per month per user
Forest
$129 billed annually
per month per user
Forest
$150 billed monthly
per month per user
No answers on this topic
Offerings
Pricing Offerings
FreshsuccessVitally
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreshsuccessVitally
Top Pros
Top Cons

No answers on this topic

Features
FreshsuccessVitally
Security
Comparison of Security features of Product A and Product B
Freshsuccess
10.0
5 Ratings
15% above category average
Vitally
10.0
1 Ratings
15% above category average
Role-based user permissions10.05 Ratings10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Freshsuccess
7.1
6 Ratings
18% below category average
Vitally
10.0
1 Ratings
16% above category average
API7.25 Ratings10.01 Ratings
Integration with Salesforce.com7.26 Ratings10.01 Ratings
Integration with Marketo7.01 Ratings00 Ratings
Integration with Eloqua7.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Freshsuccess
8.6
6 Ratings
0% above category average
Vitally
10.0
1 Ratings
15% above category average
Product usage8.16 Ratings10.01 Ratings
Help desk / support tickets9.15 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Freshsuccess
7.1
6 Ratings
14% below category average
Vitally
9.7
1 Ratings
17% above category average
NPS surveys7.02 Ratings8.01 Ratings
Sponsor tracking7.01 Ratings00 Ratings
Customer profiles7.15 Ratings10.01 Ratings
Automated workflow8.06 Ratings10.01 Ratings
Internal collaboration5.35 Ratings10.01 Ratings
Customer health scoring8.16 Ratings10.01 Ratings
Customer segmentation7.25 Ratings10.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Freshsuccess
7.4
6 Ratings
9% below category average
Vitally
9.8
1 Ratings
19% above category average
Customer health trends9.16 Ratings10.01 Ratings
Engagement analytics7.06 Ratings10.01 Ratings
Revenue forecasting4.44 Ratings9.01 Ratings
Dashboards9.16 Ratings10.01 Ratings
Best Alternatives
FreshsuccessVitally
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshsuccessVitally
Likelihood to Recommend
6.3
(6 ratings)
10.0
(1 ratings)
User Testimonials
FreshsuccessVitally
Likelihood to Recommend
Freshworks Inc
Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Read full review
Vitally
  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Read full review
Pros
Freshworks Inc
  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
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Vitally
  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
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Cons
Freshworks Inc
  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
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Vitally
  • NPS measurement is not particularly customizable
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Alternatives Considered
Freshworks Inc
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
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Vitally
  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
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Return on Investment
Freshworks Inc
  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
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Vitally
  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Read full review
ScreenShots

Freshsuccess Screenshots

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