FrontStream Panorama vs. GiveSmart

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FrontStream Panorama
Score 4.4 out of 10
N/A
FrontStream boasts over 20,000 nonprofits and socially-minded companies as users, to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving. Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the…
$900
per year
GiveSmart
Score 8.3 out of 10
N/A
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile…N/A
Pricing
FrontStream PanoramaGiveSmart
Editions & Modules
Panorama Pro
$900
per year
Panorama Enterprise
Request Quote
No answers on this topic
Offerings
Pricing Offerings
FrontStream PanoramaGiveSmart
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
FrontStream PanoramaGiveSmart
Considered Both Products
FrontStream Panorama

No answer on this topic

GiveSmart
Chose GiveSmart
We liked that we could integrate our MailChimp newsletters and email with GiveSmart, the text messaging feature, and it seems the reporting will be easier for us.
Top Pros
Top Cons
Best Alternatives
FrontStream PanoramaGiveSmart
Small Businesses
OneCause
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Score 9.2 out of 10
OneCause
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Score 9.2 out of 10
Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Blackbaud CRM
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Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FrontStream PanoramaGiveSmart
Likelihood to Recommend
8.0
(3 ratings)
8.3
(150 ratings)
Likelihood to Renew
-
(0 ratings)
7.7
(7 ratings)
Usability
-
(0 ratings)
8.5
(149 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
1.0
(1 ratings)
7.3
(149 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
8.1
(5 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
FrontStream PanoramaGiveSmart
Likelihood to Recommend
FrontStream
Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.
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Community Brands
Having access to the unique setup with our package was super helpful. This service pairs you with a GiveSmart professional who helps walk you through the setup for your campaign. Our professionalism was a huge help to our team in troubleshooting and configuration, and it helped us think through creative ways to make our fundraisers more effective and efficient.
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Pros
FrontStream
  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
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Community Brands
  • The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
  • It processes payments smoothly and efficiently with no hassle for donors.
  • It has some basic reporting on campaign transactions.
  • It has some very solid P2P fundraising features.
  • Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
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Cons
FrontStream
  • Looks dated in my opinion.
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Community Brands
  • Statement/Receipt email in events - would love the capability to email out receipts /auction donor thank you's en mass
  • Improving - but transferring event donations/tax deductible amount to donor database (delineate the tax deductible amount from tickets, purchases, etc)
  • I would like to have one customer support system for all three platforms - I feel like I get referred to other people frequently (events has the chat for help, others do not) so hesitant to reach out because I don't know if I am reaching out to the right person
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Likelihood to Renew
FrontStream
No answers on this topic
Community Brands
For us, we have a very dissatisfying donor database solution right now, but we have built the hacks we need in order to manually integrate data we pull out of GiveSmart with the system. None of us are trying to reinvent that particular wheel, so for now, until the organization decides to upgrade the useless database we've been saddled with, we are satisfied to maintain our GiveSmart subscription. Might this change if we acquire a more sophisticated donor solution? Maybe. But we will also be looking for options that will integrate smoothly with GiveSmart. What we like about GiveSmart, we really like. GiveSmart is great at what it does really well, namely event management. Yes, they need to address the inflexibility issues that make customization and some report features particularly frustrating, but for our organization the benefits are outweighing the drawbacks at this time. Their customer service is top-notch, and they have done an admirable job of creating an extensive Help section and responsive Support department that can assist with how-to's for various tasks within the system
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Usability
FrontStream
No answers on this topic
Community Brands
I do not have to create new campaigns often, but when I do, I still have a hard time determining how it is done as well as the use of the Keyword. Eventually, I am able to create what I need.
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Reliability and Availability
FrontStream
No answers on this topic
Community Brands
We never experienced any issues with outages, the system being down, etc. It's extremely reliable. That's very important when you're dealing with financial and personal information! We want to make it easy for people to give, and it's great that we've never had to worry about service issues making that more challenging/
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Performance
FrontStream
No answers on this topic
Community Brands
We haven't had any issue regarding performance or reliability with GiveSmart. We don't integrate it with any other software so that issue isn't relevant. The pages load quickly and reports are completed almost as soon as you hit the "run" button. Overall, the system works as designed and is pretty quick when people use it.
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Support Rating
FrontStream
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
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Community Brands
They are well able to answer the questions. Sometimes, they reply to me customer support emails with an article that I did not find in their help section. That works for me! If I am on a call with them, they have walked me through the situation, which was helpful as well
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Online Training
FrontStream
No answers on this topic
Community Brands
GiveSmart provides great training videos on their system. Not everything is covered with their videos but their support staff are very friendly and knowledgeable. I would have given them a ten but not everything is covered in their videos and sometimes you have to find the right word to search for in able to find the right training video.
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Implementation Rating
FrontStream
No answers on this topic
Community Brands
We just made the change using the band-aid approach. In other words, we just went for it and taught the users how to do it at our first event and went from there. 90-95% of people haven't used a mobile bidding software so most everyone was on the same stage of knowledge so implementing it was easy as people didn't have to re-learn anything.
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Alternatives Considered
FrontStream
We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
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Community Brands
Ultimately, we chose GiveSmart because it was the upgraded version of the Abila software we had already been using for years. Our donor records get a unique update each year that most donor CRM organizations don't know how to handle. We also liked how they offered the three modules: DonorCRM, Fundraise, and Events. Many other companies only offer one or two of those functions.
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Scalability
FrontStream
No answers on this topic
Community Brands
We are a small, independent, private, nonprofit school. GiveSmart is very flexible and works extremely well for us. But I could also see it being equally efficient for larger school systems, large or small nonprofit organizations, etc. I never feel like the product is too "big" for us to use.
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Return on Investment
FrontStream
  • Saves staff time
  • Increases donor participation
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Community Brands
  • I really can't give hard numbers as we are a smaller non-profit, but we like the service being provided - it's easy to use, easy to reconcile, easy to use their backend processing service CardPointe, it's just easy.
  • We have used this service a lot over the years - from event registration to website donation processing to information gathering, so for us, it is well worth the investment each year.
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ScreenShots

GiveSmart Screenshots

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