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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fullstory

    Score9 out of 10
    N/AFullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.N/A

    Tricentis NeoLoad

    Score8.2 out of 10
    N/ATricentis NeoLoad is a solution for continuous performance testing software to automate API and application load testing. It was developed by the French company Neotys and acquired by Tricentis, along with the company, in March 2021.

    $20,000

    per year with 300 virtual users

    Pricing
    FullstoryTricentis NeoLoad
    Editions & Modules
    Business
    Contact Sales
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    FullstoryTricentis NeoLoad
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    FullstoryTricentis NeoLoad
    Considered Both Products
    Fullstory
    No answer on this topic
    Tricentis
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    66 Answers
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    100%
    Delivers good value for the price
    25 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    68 Answers
    93%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    39 Answers
    95%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    92%
    Implementation went as expected
    23 Answers
    Features
    FullstoryTricentis NeoLoad
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Fullstory and Tricentis NeoLoad
    Feature
    Fullstory
    6.2
    19 Ratings
    26% below category average
    Tricentis NeoLoad
    -
    Ratings
    Responsive Design for Web Access7.917 Ratings00 Ratings
    Mobile Application7.910 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.913 Ratings00 Ratings
    Mobile App Analytics6.412 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Fullstory and Tricentis NeoLoad
    Feature
    Fullstory
    9.2
    49 Ratings
    2% below category average
    Tricentis NeoLoad
    -
    Ratings
    Heatmap tool9.937 Ratings00 Ratings
    Click analytics9.044 Ratings00 Ratings
    Scroll maps9.033 Ratings00 Ratings
    Form fill analysis9.026 Ratings00 Ratings
    Conversion tracking9.928 Ratings00 Ratings
    Goal tracking7.923 Ratings00 Ratings
    Funnel Analysis8.034 Ratings00 Ratings
    Session Recording and Replay10.048 Ratings00 Ratings
    User Segmentation10.043 Ratings00 Ratings
    Best Alternatives
    FullstoryTricentis NeoLoad
    Small Businesses
    No answers on this topic
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    Medium-sized Companies
    Contentsquare
    Score7.5 out of 10
    No answers on this topic
    Enterprises
    Glassbox
    Score6.3 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FullstoryTricentis NeoLoad
    Likelihood to Recommend
    10.0
    (72 ratings)
    7.6
    (33 ratings)
    Likelihood to Renew
    9.7
    (9 ratings)
    5.5
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    7.3
    (4 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (61 ratings)
    3.6
    (4 ratings)
    Implementation Rating
    7.5
    (56 ratings)
    7.3
    (2 ratings)
    Configurability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FullstoryTricentis NeoLoad
    Likelihood to Recommend
    Fullstory
    It was extremely useful in identifying places in our product where things weren't functioning, or where it looked like action was available to the end user but in reality, it was not and therefore caused lots of confusion. It doesn't help as much in other scenarios to see what catches a user's Eye or where they go if they leave our application as well as an actual in-person interview would help with eye-tracking software.
    Incentivized
    Read full review
    Tricentis
    While Tricentis NeoLoad supports SAP GUI protocols, recording and maintaining test scripts for complex SAP transactions (like those in the OTC module) can be cumbersome.


    For instance, we had challenges recording a VA01 (Sales Order Creation) transaction because of the dynamic nature of SAP screen fields and session handling. NeoLoad sometimes struggles to properly correlate or handle SAP’s SAPGUI Dynpro fields automatically.
    Incentivized
    Read full review
    Pros
    Fullstory
    • Tracks users' online experiences from start to finish.
    • Makes it easy to share a customer's experiences with the rest of my team.
    • Allows me to use different methods to find evidence of a customer's experience.
    • Shows page insights via segmentation that help me know where to improve my site.
    • Tracks error clicks and dead clicks for quick insights into site improvements.
    • Integrates with HelpScout for easy access to customer problem-solving.
    Incentivized
    Read full review
    Tricentis
    • With Tricentis NeoLoad, we have control on the test dynamically. One can alter user count/volume even when test is in progress. This makes it a very cool tool as you can avoid running multiple tests eventually saves a lot of time.
    • Tricentis NeoLoad user paths are very well structured. End points can be identified and tweaked easily especially when a large list of endpoints are part of the neoload project.
    • Tricentis NeoLoad results comparison is one of the cool options. We can compare previous tests against the current one to see the exact delta between transaction metrics. This helps in gauging the application behaviour with changes deployed
    Incentivized
    Read full review
    Cons
    Fullstory
    • The ramp-up time to learn the entire product can take a little while. There are just so many absolutely wonderful tools and different ways to look at the same type of information that it can take a new user a few weeks to understand and then more time to master. However, FullStory has a ton of training resources to help with that! A lot of my own teammates have taught themselves FullStory through those training resources.
    • The UX of the product is totally wonderful, but there are tiny things that make getting to certain parts of the product slightly more challenging (like clicking into a modal in a modal). Sometimes buttons or links are placed out of my field of view, but those are minor things I notice because I work in UX.
    Incentivized
    Read full review
    Tricentis
    • Ease of use: Some users find certain features or aspects of the interface to be confusing or hard to use. Improving the overall usability of the tool could make it more accessible and easier for users to get up and running with it.
    • Integration with other tools: Tricentis NeoLoad does not have many integrations with other tools. Adding more integrations with popular tools and platforms could make it easier for users to work with Tricentis NeoLoad as part of their overall workflow.
    • Mobile testing: Some users wish that Tricentis NeoLoad had more robust support for testing the performance of mobile applications. This could include the ability to simulate different mobile devices and networks, as well as the ability to test the performance of native mobile apps.
    • Cloud support: Tricentis NeoLoad does not have as much support for cloud-based applications and infrastructure. Adding more support for testing the performance of applications hosted in the cloud could be a useful feature for some users.
    • Advanced scripting capabilities: While Tricentis NeoLoad does offer some scripting capabilities, it would be nice to have more advanced options for customizing and automating load testing scenarios. Adding more advanced scripting capabilities could make it easier for users to create complex load testing scenarios.
    Incentivized
    Read full review
    Likelihood to Renew
    Fullstory
    It's been a phenomenal tool for us; every department that uses it has found something new and unexpected that it can do that they're really excited about. Even if we *only* used it for bug triage, it would be worth our time and money. The fact that we can use it for so many other things as well--gauging how customers interact and use our site, identifying UI problems, etc.--is above and beyond
    Incentivized
    Read full review
    Tricentis
    We find NeoLoad easy to use compared to their competitors. It requires minimal coding knowledge, also it is easy to train newcomers with NeoLoad. It also offers good integration and automation capability where with less code you can automate your testing process
    Incentivized
    Read full review
    Usability
    Fullstory
    Because everything seems to be easy to find and it doesn't take long at all to learn how to use the product
    Incentivized
    Read full review
    Tricentis
    In being flexible to meet all needs, it is very bare bones by design, but this could be a considered a feature and not a bug.
    Read full review
    Reliability and Availability
    Fullstory
    We've never had issues with availability
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Performance
    Fullstory
    It seems the performance is really good and always loads quickly
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Support Rating
    Fullstory
    They have been overall pretty responsive and proactive. The tool is pretty straightforward to use. Most of the questions we have had to work with them on our how to use new features or adjust our integration to ensure we are gathering all the data from all of our tools.
    Incentivized
    Read full review
    Tricentis
    This is the only area where we strongly feel Tricentis needs to improve. Their support process is inadequate, representatives are not so capable of providing solutions at one shot without consulting their internal engineering teams. Most importantly, the time they take to resolve simple issues is huge and at many times hampered our work.
    Incentivized
    Read full review
    Implementation Rating
    Fullstory
    To successfully implement FullStory, it is important to plan your implementation carefully by defining your goals and user segments. You should also use tags and filters to analyze your user data, train your team to use FullStory effectively, and use FullStory in conjunction with other analytics tools to get a more complete picture of your user's behavior. By following these tips, you can gain valuable insights into your users' behavior and experiences, and use this information to improve your website or application.
    Incentivized
    Read full review
    Tricentis
    1. Their documentation is scattered over many places like GitHub read me files, their internal website etc;
    2. Support team takes huge time just to acknowledge our ticket
    3. No support to automatically migrate scripts from competetor tool into
    Incentivized
    Read full review
    Alternatives Considered
    Fullstory
    Smartlook is software that records users on a website
    and mobile app. Finding useful information within thousands of recordings is
    made quick and easy with features that help you accomplish this. I have chosen FullStory because it is easier to use and has more advanced features compared to Smartlook.
    Incentivized
    Read full review
    Tricentis
    When we used Apache JMeter we faced some problems like less documentation is available for integrating tools, and some integrations have not yet been deployed. Very few plugin updates are made. Since customer support is an open source tool, it is a major problem. While Tricentis Neoload provides better documentations and customer services.
    Incentivized
    Read full review
    Scalability
    Fullstory
    Full story was easy to scale with the growth of our teams and organisation
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Return on Investment
    Fullstory
    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
    Incentivized
    Read full review
    Tricentis
    • Performance testing is like an insurance. An online store which is not available causes a loss of sales. Without a performance test you do not know if it might happen. The invest into performance tests reduces the risk of loosing sales. The flexible license model of NeoLoad allows or customers to choose reasonable and suiteable rate.
    Incentivized
    Read full review
    ScreenShots

    Fullstory Screenshots

    Screenshot of AI-generated Summaries used to Take Action More QuicklyScreenshot of a Visualization of Behavioral Data with Custom DashboardsScreenshot of Ready-made for AI Behavioral Data Straight to the organization's Data EcosystemScreenshot of Fullstory's Session Replay, Combined with Dev ToolsScreenshot of Mobile App Behavioral Data

    Tricentis NeoLoad Screenshots

    Screenshot of Code-less design — loops, conditions, and other drag and drop controls simplify test design creation, and JavaScript can still be used for extremely advanced cases.Screenshot of CI/CD integrations — collaborate across dev, QA, operations, and business teams to create a standardized performance testing approach throughout the enterprise.Screenshot of Real-time test results — analyze test results live to react to an anomaly before the test is over. And leverage in-depth test reporting when the test is completed.Screenshot of Collaborate on test result as the test is runningScreenshot of Configure SaaS-based performance testScreenshot of Dashboard for team analysis