What users are saying about
8 Ratings
2 Ratings
8 Ratings
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Score 9.6 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

FullStory

FullStory is adaptable to a host of scenarios, from customer service to growth hacking and sales teams to engineering. I often feel we only use half of the functionality it offers. Therein may lie one of its weaknesses. It just does so much that it may be difficult to use it to its fullest potential. Having said that, the UI/UX is thoughtfully developed with an eye to surfacing features you may not have known about.
Frank Ramirez profile photo

UserReplay

Great for online businesses who are well established and want to refine their UX/site performance.
Chris Wood profile photo

Pros

FullStory

  • Beautiful UI
  • Easy to use
  • Great aggregate view of activity
Andrew Clark profile photo

UserReplay

  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
Chris Wood profile photo

Cons

FullStory

  • While FullStory captures many user events, it lacks some of the more sophisticated reports and cohort analysis that a product like Mixpanel would handle well.
  • It's hard to find areas for improvement. It's that good.
Frank Ramirez profile photo

UserReplay

  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Chris Wood profile photo

Alternatives Considered

FullStory

FullStory takes the best parts of session recording tools and analytics services. While it may not go as deep in the analytics area, it nonetheless provides a good suite of tools to work with. If all you need are the session recording capabilities, then there are few tools that combine the power of FullStory with its ease of use.
Frank Ramirez profile photo

UserReplay

Very well, a similar but different system
Chris Wood profile photo

Return on Investment

FullStory

  • Increased trial conversion rate.
  • Helped make better product decisions.
Andrew Clark profile photo

UserReplay

  • Confirmed our low basket abandonment
Chris Wood profile photo

Pricing Details

FullStory

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserReplay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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