Gainsight PX vs. Zenhub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight PX
Score 7.1 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
$0
100 or less MAUs (Monthly Active Users)
Zenhub
Score 7.5 out of 10
N/A
ZenHub is a project management solution that runs native within GitHub with collaboration boards, file sharing, and pipeline selection.
$8.33
per month per user
Pricing
Gainsight PXZenhub
Editions & Modules
Starter (Free)
$0
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth
Custom
Per MAUs (Monthly Active Users) and more
Free
$0
Growth
$8.33
per month per user
Growth
$8.33
per month per user
Enterprise
Contact us
Enterprise
Contact us
Offerings
Pricing Offerings
Gainsight PXZenhub
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe listed prices are per user, per month when billed annually.
More Pricing Information
Features
Gainsight PXZenhub
Project Management
Comparison of Project Management features of Product A and Product B
Gainsight PX
-
Ratings
Zenhub
7.6
8 Ratings
1% above category average
Task Management00 Ratings9.08 Ratings
Resource Management00 Ratings7.34 Ratings
Gantt Charts00 Ratings7.02 Ratings
Scheduling00 Ratings9.13 Ratings
Workflow Automation00 Ratings8.45 Ratings
Team Collaboration00 Ratings9.08 Ratings
Support for Agile Methodology00 Ratings7.08 Ratings
Support for Waterfall Methodology00 Ratings1.01 Ratings
Document Management00 Ratings5.43 Ratings
Email integration00 Ratings8.33 Ratings
Mobile Access00 Ratings7.93 Ratings
Timesheet Tracking00 Ratings10.01 Ratings
Change request and Case Management00 Ratings9.72 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Gainsight PX
-
Ratings
Zenhub
9.0
1 Ratings
20% above category average
Quotes/estimates00 Ratings10.01 Ratings
Project & financial reporting00 Ratings8.01 Ratings
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Gainsight PXZenhub
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User Ratings
Gainsight PXZenhub
Likelihood to Recommend
7.6
(26 ratings)
7.5
(8 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
7.3
(23 ratings)
8.3
(2 ratings)
Ease of integration
7.7
(14 ratings)
-
(0 ratings)
User Testimonials
Gainsight PXZenhub
Likelihood to Recommend
Gainsight
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.

On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
Read full review
Zenhub
If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me! If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
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Pros
Gainsight
  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
Read full review
Zenhub
  • ZenHub has a lot of basic functionality, so that limits the complexity of the application
  • The ability to provide user defined labels and customize pipelines provides flexibility
  • The integration with GitHub provides a seamless process
Read full review
Cons
Gainsight
  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
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Zenhub
  • Additional communication/collaboration inside the platform would be helpful
  • Integration with additional systems like Slack would be a plus
  • sometimes web pages load slowly, but for the most part things are alright
Read full review
Likelihood to Renew
Gainsight
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
Read full review
Zenhub
No answers on this topic
Usability
Gainsight
No answers on this topic
Zenhub
ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
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Support Rating
Gainsight
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
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Zenhub
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
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Alternatives Considered
Gainsight
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
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Zenhub
I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
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Return on Investment
Gainsight
  • Allow us to integrate actual product usage with Salesforce.
  • Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
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Zenhub
  • Allowed us to move from Azure Boards to Github
  • Reduced our costs
  • Allowed us to get closer to a new market (Github users) by allowing us to familiarize ourselves with their workflows and tools
Read full review
ScreenShots

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Zenhub Screenshots

Screenshot of Zenhub boards are similar to Kanban boards but more powerful as it's powered by data and objects from GitHub. You can also add multiple repos and automate issues across multiple boards.Screenshot of Get real-time updates on a teams performance with Zenhub reportsScreenshot of See and share work in flight with Zenhub roadmapsScreenshot of Automate hand offs between teams with workflow automationScreenshot of Get a snapshot of a team's productivity from Zenhub boardScreenshot of Request, provide and review story point estimates right on the issue. Reduce time spent in meetings by allowing team members to estimate on their own time right in Zenhub