Genesys DX (discontinued) vs. GitHub Copilot vs. Microsoft 365 Copilot

The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us

Incentivized

Copilit is fantastic at the following: 1. Solving simple, well-defined problems, such as implementing an algorithm, manipulating a data structure, or string manipulation and regex. 2. Implementing simple APIs that are mainly CRUD in nature, with moderate business logic inside them, which may involve some processing or passing the data through an algorithm. 3. Implementation of well-defined activities, such as implementing a connection to an Oracle DB using Hibernate or JDBC, or implementing boilerplate code for a backend service to listen to Kafka events. It is not that great when it comes to understanding and implementing code in a proprietary DSL. It struggles when implementing a major feature across a complex codebase. I believe developers should also adopt the trust-but-verify paradigm when expecting highly secure or regulated code from GitHub Copilot.

Incentivized

I highly recommend its usage in Teams meetings to prepare a session transcript, meeting minutes,
next steps and recognize speech by person. Also within the meeting recording, there is separation between the people talking at the time. The Copilot image creation is very accurate and useful to
customize my PowerPoint presentations and other documents

Incentivized

• We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
• Email integration with Outlook has helped channel emails to agents by skill set.
• The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
• I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.

• Make code development faster and quicker.
• Helps write better code standards for projects.
• Provide the latest functions from the technology.
• Notifies about the deprecated functions.

Incentivized

• Good analysis of the ticket system at the service desk, so that this can be anticipated properly
• For the management of IT environments, quick examples of scripting for desired solutions
• For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.

Incentivized

• Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
• Native mobile applications to provide added support.
• Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.

Incentivized

• The only issue I faced is the context token size, it can be increase.
• Sometime with agent mode it takes too much time, which can be reduced but I understand it also depends on the complexity of the given task.

Incentivized

• The quality of image generation in Microsoft Copilot could be improved. Compared to other AI platforms, Copilot's images often fall short in quality and frequently contain typos.
• When generating agents and chatbots, Microsoft Copilot currently doesn't appear to support file download functionality.
• The email reply function is useful, but the responses can sometimes be overly elaborate. It would be helpful to have more options for adjusting the tone.

Incentivized

Absolutely!!! I have a high regard for the product and will use it for years to come.

Incentivized

Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement

Incentivized

I feel that GitHub Copilot's overall usability is good due to its tight integration with Visual Studio and the workspace. However, developers expect greater ease of use, as there is a learning curve to realize productivity gains with the tool fully. I think there is room for improvement in GitHub Copilot's UI integration within Visual Studio.

Incentivized

it is nearly perfect and it’s usability one of the main factors and contributing to the score is how versatile this tool is. it is vastly usable in a multitude of circumstances, and has a few limitations, but overall this product works well for what it is intended. It is very helpful for some otherwise time consuming tasks.

Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.

I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.

Incentivized

It is useful that copilot integrates so well with vscode, which is a very common IDE. I used Tabnine for a little while but it was not that intuitive, and did not seem as helpful as GitHub copilot was. I have enjoyed GitHub copilot a lot, especially the ease of hitting the tab key and seeing quick progress in my tasks.

Incentivized

I think It lost the race for now. I don't think Microsoft will keep investing on it since we have better tools outside their environment. In my opinion, Microsoft Copilot is not even in the benchmark tools and in the race for AGI. I think Microsoft is way behind and Microsoft Copilot suffered the lack of investment like the one made by its competitors.

Incentivized

• Considerable saving on ticket deflection so return on investment
• Saved on extra support engineer recruitment through self service
• Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers

• Our ROI of the purchase of Copilot was met in less than a day. The timesave cannot be overstated
• Programmer boredom/dissatisfaction is down because of less repetetive crud work.

Incentivized

• It is too early to tell at the moment but I can see it as a positive moving forward
• The amount of time saved in creating content will be a huge asset for faculty
• The same holds true for students as they to will be able to safe a lot of time

Incentivized