Genius Solutions vs. Zoho One

Genius is great for analysis data using Microsoft products like Power BI or Excel as it links directly to them. Genius has also helped the work flow of our company a lot by streamlining processes. One process that helps our company a lot is the ability to print all work orders and fabrication/assembly plans in their batch printing module. Printing these would take up to five hours per assembly in Quickbooks and it now takes 10 minutes.

Advantages

• The price-quality ratio is excellent, even though Odoo has become very competitive.
• The time to implementation is also great, if not one of the best.
• Excellent billing and service desk apps

It is not the best solution if you are looking into a collaboration-focused software suite.

• The production is simple and efficient, this is done directly from our 3D design software (SolidWorks).
• Technical support is efficient, when problems arise, solutions are provided quickly.
• The monitoring of production costs is clear and easy to consult.

• CRM integrates nicely using our Zapier environment.
• The Lead to Contact/Account Conversion is very intuitive.
• Deals, Sales Orders, and Contract Zoho Sign work well together.

• Support hours (now, from 8h00 to 17h00, Monday to Friday).
• The info with help button (F1) to be more easy to find.

• The integration is loose and needs to be more stable and a true integration
• Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update
• Unified User Interface and back end functionality/configuration across applications

Incentivized

Genius is easy to use but you have to male sure it's set up properly. You also have to make sure you understand what an ERP should do to know the right questions to ask when you contact customer support.

Incentivized

While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently

Incentivized

patient, friendly and clear explanations

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

Genius had a far better implementation team and had everything we were looking for without having to super customize a product. The implementation was also far easier than expected due to their ability to manipulate spreadsheets and import them in. We are glad we went with Genius due to the flow of the software and the syncable database. The main thing missed about Quickbooks is the ability to easily fix mistakes by deleting transactions or edit them even after they posted. This however made financials less reliable

5 years ago, we decided to use Odoo. At that time, the enterprise version of Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.

• Tracking job costs makes it easy to see where we are in the projects.
• We save a lot of time for the production of "repeat" jobs.
• With job tracking from start to finish, we can easily schedule deliveries.

• It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support.
• Our users are frustrated with the complexity and lack of consistency in the admin portals.
• CRM is the only tool that is ready for business at scale.