What users are saying about
33 Ratings
14 Ratings
33 Ratings
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Score 7.8 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Feature Set Ratings

  • GetFeedback ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
  • Usabilla ranks higher in 1 feature set: Survey Distribution

Survey Format & Appearance

10.0

GetFeedback

100%
8.0

Usabilla

80%
GetFeedback ranks higher in 3/3 features

Survey templates

10.0
100%
7 Ratings
10.0
100%
3 Ratings

Themes

10.0
100%
9 Ratings
6.0
60%
4 Ratings

Custom logo/branding

10.0
100%
8 Ratings
8.0
80%
4 Ratings

Survey Content

10.0

GetFeedback

100%
8.7

Usabilla

87%
GetFeedback ranks higher in 3/3 features

Changes to live survey

10.0
100%
9 Ratings
8.0
80%
4 Ratings

Question design help

10.0
100%
9 Ratings
10.0
100%
3 Ratings

Multiple question types

10.0
100%
9 Ratings
8.0
80%
4 Ratings

Survey Logic

10.0

GetFeedback

100%
7.0

Usabilla

70%
GetFeedback ranks higher in 1/1 features

Survey logic flexibility

10.0
100%
9 Ratings
7.0
70%
4 Ratings

Survey Reporting & Analytics

9.0

GetFeedback

90%
5.8

Usabilla

58%
GetFeedback ranks higher in 5/5 features

Response tracking

10.0
100%
8 Ratings
7.0
70%
3 Ratings

Data export

10.0
100%
9 Ratings
5.5
55%
4 Ratings

Standard reports

9.0
90%
8 Ratings
5.5
55%
4 Ratings

Custom reports

8.0
80%
7 Ratings
5.5
55%
2 Ratings

Analytics

8.0
80%
8 Ratings
5.5
55%
4 Ratings

Survey Administration & Security

10.0

GetFeedback

100%
7.5

Usabilla

75%
GetFeedback ranks higher in 2/2 features

Access controls

10.0
100%
7 Ratings
7.5
75%
4 Ratings

Compliance

10.0
100%
7 Ratings
7.5
75%
4 Ratings

Survey Distribution

8.0

GetFeedback

80%
8.5

Usabilla

85%
Usabilla ranks higher in 2/2 features

Vendor-offered crowdsourcing

9.0
90%
1 Rating
10.0
100%
1 Rating

Respondent restrictions

7.0
70%
5 Ratings
7.0
70%
2 Ratings

Attribute Ratings

  • GetFeedback is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

GetFeedback

100%
9 Ratings
7.5

Usabilla

75%
4 Ratings

Likelihood to Renew

10.0

GetFeedback

100%
2 Ratings

Usabilla

N/A
0 Ratings

Usability

10.0

GetFeedback

100%
1 Rating
7.5

Usabilla

75%
2 Ratings

Support Rating

10.0

GetFeedback

100%
3 Ratings
6.0

Usabilla

60%
4 Ratings

Ease of integration

10.0

GetFeedback

100%
1 Rating

Usabilla

N/A
0 Ratings

Likelihood to Recommend

Momentive (SurveyMonkey, Inc)

The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Usabilla

Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
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Pros

Momentive (SurveyMonkey, Inc)

  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Usabilla

  • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
  • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
  • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
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Cons

Momentive (SurveyMonkey, Inc)

  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Usabilla

  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.
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Pricing Details

GetFeedback

Starting Price

$20 per month

Editions & Modules

GetFeedback editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usabilla

    Starting Price

    $49 per month

    Editions & Modules

    Usabilla editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Momentive (SurveyMonkey, Inc)

      I'll keep this running forever!
      Read full review

      Usabilla

      No answers on this topic

      Usability

      Momentive (SurveyMonkey, Inc)

      It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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      Usabilla

      The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
      Read full review

      Support Rating

      Momentive (SurveyMonkey, Inc)

      The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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      Usabilla

      I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
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      Alternatives Considered

      Momentive (SurveyMonkey, Inc)

      GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
      Read full review

      Usabilla

      I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
      Read full review

      Return on Investment

      Momentive (SurveyMonkey, Inc)

      • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
      Read full review

      Usabilla

      • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
      • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
      • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
      Read full review

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