GetFeedback vs. Usabilla

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.7 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
Usabilla
Score 4.6 out of 10
N/A
N/A
$49
per month
Pricing
GetFeedbackUsabilla
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GetFeedbackUsabilla
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GetFeedbackUsabilla
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
10.0
9 Ratings
25% above category average
Usabilla
8.0
4 Ratings
3% above category average
Survey templates10.07 Ratings10.03 Ratings
Themes10.09 Ratings6.04 Ratings
Custom logo/branding10.08 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
10.0
9 Ratings
15% above category average
Usabilla
8.6
4 Ratings
0% below category average
Changes to live survey10.09 Ratings7.94 Ratings
Question design help10.09 Ratings10.03 Ratings
Multiple question types10.09 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
10.0
9 Ratings
18% above category average
Usabilla
6.9
4 Ratings
19% below category average
Survey logic flexibility10.09 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
9.0
9 Ratings
9% above category average
Usabilla
5.8
4 Ratings
35% below category average
Response tracking10.08 Ratings7.03 Ratings
Data export10.09 Ratings5.54 Ratings
Standard reports9.08 Ratings5.54 Ratings
Custom reports8.07 Ratings5.52 Ratings
Analytics8.08 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
10.0
7 Ratings
18% above category average
Usabilla
7.4
4 Ratings
12% below category average
Access controls10.07 Ratings7.44 Ratings
Compliance10.07 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
5 Ratings
1% below category average
Usabilla
8.5
2 Ratings
5% above category average
Vendor-offered crowdsourcing9.01 Ratings10.01 Ratings
Respondent restrictions7.05 Ratings6.92 Ratings
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GetFeedbackUsabilla
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User Ratings
GetFeedbackUsabilla
Likelihood to Recommend
10.0
(9 ratings)
3.8
(5 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
3.8
(3 ratings)
Support Rating
10.0
(2 ratings)
3.1
(4 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackUsabilla
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
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Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
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Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
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Usabilla
No answers on this topic
Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
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Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
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Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
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ScreenShots