Chose SysAid
SysAid provides good benefits and the cost is reasonable. You can do more deep insights with your data on premise, but costs increase.
Product | Rating | Most Used By | Product Summary | Starting Price |
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GLPI | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $1,200 per installation | Required | ||||||||||||||
Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
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Considered Both Products | GLPI No answer on this topic | SysAid |
Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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GLPI | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GLPI | SysAid | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
GLPI | SysAid | |
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Likelihood to Recommend | Teclib | SysAid Technologies |
Pros | Teclib | SysAid Technologies |
Cons | Teclib No answers on this topic | SysAid Technologies |
Likelihood to Renew | Teclib No answers on this topic | SysAid Technologies |
Usability | Teclib No answers on this topic | SysAid Technologies |
Reliability and Availability | Teclib No answers on this topic | SysAid Technologies |
Performance | Teclib No answers on this topic | SysAid Technologies |
Support Rating | Teclib No answers on this topic | SysAid Technologies |
In-Person Training | Teclib No answers on this topic | SysAid Technologies |
Online Training | Teclib No answers on this topic | SysAid Technologies |
Implementation Rating | Teclib No answers on this topic | SysAid Technologies |
Alternatives Considered | Teclib | SysAid Technologies |
Contract Terms and Pricing Model | Teclib No answers on this topic | SysAid Technologies |
Scalability | Teclib No answers on this topic | SysAid Technologies |
Professional Services | Teclib No answers on this topic | SysAid Technologies |
Return on Investment | Teclib | SysAid Technologies |
ScreenShots | GLPI Screenshots | SysAid Screenshots |