GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
$65
per month per user
Infor CloudSuite ERP
Score 7.5 out of 10
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Infor CloudSuite ERP is the company's cloud-based ERP suite for medium to large global manufacturers, distributors, and after-sales service providers—delivering flexibility to manage mixed-mode and complex value chains.
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Pricing
GoldMine CRM (discontinued)
Infor CloudSuite ERP
Editions & Modules
Cloud Based
$65
per month per user
On-Premise - multi-user
$1,992
one-time fee 3 shared users (includes 1 year of support)
I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution
Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
No software vendor in this space is perfect. Lawson does perform as advertised.
Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
Other than the inherent pain of a new implementation, it's a great platform and Infor is a great partner to work with. Every system has problems, our are no worse than any other platform. Maybe even a little better, nothing to make us want to change platforms any time in the near future
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:- 1/ Ensure core customisations only are required until you get users started and embedded in using the system. 2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed. Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
Allows us to complete the full-cycle recruitment process
In my experience , it does not allow users to navigate through information quickly
I believe, when using infor for recruitment, candidates should be able to upload documents required for the position. In my experience, Infor does not allow us to specify this.
