Gong vs. Google Charts

Gong is the perfect, all-in-one tool for Sales reps to be able to succeed. It's my one-stop-shop for updating deals, getting intelligence into the accounts I'm servicing, and for coaching/training myself and others. I could even see its use case extending to CSMs. Maybe a bit less appropriate for non-sales-oriented teams.

Google Charts is perfectly suited for most presentations that are data oriented. There's not much of a limit on the type of table or chart you can create, and being able to integrate with Google Sheets just makes things even easier if you've already got the data stored somewhere. It works well on desktop browsers, Iphones, and Android phones. The only drawback I've been able to find is for those that prefer to have a desktop application.

Incentivized

• The history is quite useful in many aspects of my daily work, as I have a complete and detailed view of transcribed calls and email summaries of previously exchanged emails.
• It's like an assistant; I can receive email reminders about things discussed during a video call, such as the upcoming date of a scheduled meeting or notes on certain key aspects the client needs for their order.
• I can share calls through Gong with my clients. This gives me an added advantage, allowing the client to have reminders or a record of what was discussed without having to worry about manually taking notes.
• The interface is complex but easy to learn, has many assistant-like features, and can also be integrated into many calling platforms, such as Zoom.

Incentivized

• Google Charts is free so a terrific tool for universities and students
• Provides new users that need charts an inventory and gallery of potential charts and types to visualize data
• The software is useful to add charts and data for websites with limited effort but with success

Incentivized

• AI analysis - I'd love to see some more proactive analysis or the ability to set warning signs.
• Cross-account analysis - I'd like to be able to run the Gong prompts across a set of customers or all calls within a certain range
• Ease of Zapier accesss - I'd love to see even more connections built to Zapier.

Incentivized

• I would like a couple more introductory videos or a live chat option for when you run into an issue. I think this is a Google-wide problem, not only linked to Google Charts.
• I have run into some issues with the Dynamic Data but also admittedly could potentially dive in deeper and investigate.
• It would be great if Google Charts made it possible to integrate Google Chat into the platform.

Incentivized

Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

Incentivized

Google Charts is a good product. It's widely supported with deep documentation and a large community. But for me, it wasn't customizable enough. When we started with simple charts, it was great, but as we got deeper and more complex, our needs outgrew the library. If I was going forward, I would choose a more barebones library with more freedom and extensibility.

Incentivized

It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step.

Incentivized

Requires knowledge of Javascript, which can be difficult for a beginner. A business analyst often isn't as technically minded as a developer so collaboration is often required to produce a correct chart for the purpose required. However, the customisation capable due to this creates much better looking charts compared to other tools.

Incentivized

Google charts is always available and provides fast output.

Connectivity is occasionally very slow.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

Google Charts has a very good documentation that we can just go in there and find the stuff we need to implement our solutions on Google Charts. Plus, if we get stuck, we can also email the support and they are very responsive. So overall, the support is very satisfying.

Incentivized

The online training was solely done through self training on google's guide to charts.

No glitches or issues.

Incentivized

Easy to implement

I have used Dialpad, which is another calling log situation that keeps a record and also provides AI summaries. I just think they stack up in the way that they provide similar features and usability for the people who use both platforms.To be fully transparent, I am completely unbiased. I do prefer Gong over Dialpad because it is much more organized. Whenever I try to use Dialpad, it opens 50 tabs to get to one thing, and it's confusing

Incentivized

In comparison to Microsoft Power BI, Google Charts has more ease of use for businesses who simply need a way to visually display their data from their reports. Although Power BI may be more robust in more complicated data compilation, Google Charts can still be able to do some of the basics that Power BI delivers.

Google Charts is essential for quick, easy, reporting. There are opportunities for advanced features.

• Time savings. Historically, I had Google Doc note sheets for each client, and it was incredibly time-consuming. With Gong, I let the tool take the notes and help with customer follow ups.
• Increased collaboration. Rather than sharing notes and meeting, I can send a Gong recording or clip of the conversation that is specific to the business unit I'm working with. This also saves time.
• Increased visibility into our customer accounts. We have quarterly account reviews and have been tasked with making account plans for every customer. Using Gong and Claude, this is done in seconds as opposed to hours.
• Better accountability. It also is a system of truth and the recorded conversations hold resources accountable.
• Improved conversations, the coaching ability helps us understand how we can improve in our meetings and is good training for objective handling.

Incentivized

• teams were easily able to create charts and find out progress on our learning courses and thus take actionable insights to their managers, professors
• students could also know their progress on various courses from one single view, same for instructors in terms of imparting education
• sales team could learn which kind of courses sold more to focus more on those areas

Incentivized