Gong vs. MiaRec Conversation Analytics
Gong vs. MiaRec Conversation Analytics
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gong | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A | |
MiaRec Conversation Analytics | Enterprise companies (1,001+ employees) | MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more… | N/A |
Gong | MiaRec Conversation Analytics | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gong | MiaRec Conversation Analytics | |
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Top Pros | ||
Top Cons |
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Conversation Intelligence Software Features |
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Gong | MiaRec Conversation Analytics | |
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Small Businesses | Clari Copilot Score 9.0 out of 10 | Clari Copilot Score 9.0 out of 10 |
Medium-sized Companies | Clari Score 8.5 out of 10 | Clari Score 8.5 out of 10 |
Enterprises | Clari Score 8.5 out of 10 | Clari Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gong | MiaRec Conversation Analytics | |
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Likelihood to Recommend | 9.2 (531 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.1 (12 ratings) | - (0 ratings) |
Usability | 9.0 (299 ratings) | - (0 ratings) |
Availability | 6.4 (2 ratings) | - (0 ratings) |
Performance | 7.3 (2 ratings) | - (0 ratings) |
Support Rating | 8.7 (100 ratings) | - (0 ratings) |
Implementation Rating | 6.0 (6 ratings) | - (0 ratings) |
Configurability | 7.3 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (2 ratings) | - (0 ratings) |
Professional Services | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Gong | MiaRec Conversation Analytics | |
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Likelihood to Recommend | Gong.io
| MiaRec
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Pros | Gong.io
| MiaRec
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Cons | Gong.io
| MiaRec
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Likelihood to Renew | Gong.io
| MiaRec No answers on this topic |
Usability | Gong.io
| MiaRec No answers on this topic |
Support Rating | Gong.io
| MiaRec No answers on this topic |
Implementation Rating | Gong.io
| MiaRec No answers on this topic |
Alternatives Considered | Gong.io
| MiaRec No answers on this topic |
Contract Terms and Pricing Model | Gong.io
| MiaRec No answers on this topic |
Professional Services | Gong.io
| MiaRec No answers on this topic |
Return on Investment | Gong.io
| MiaRec
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ScreenShots | Gong Screenshots | MiaRec Conversation Analytics Screenshots |