Gong vs. MiaRec Conversation Analytics

Gong is incredibly helpful to recap on what was said. So many times I will go back to re-listen to a call and I will uncover new facts or details that I will directly use in my follow up. this is huge for finding those pain points in discovery. Really can only think of Gong not being appropriate for private internal calls or when a client specifically asked not to be recorded.

Incentivized

And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.

Incentivized

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
• Customizing the chat icon was easy, and changes can be implemented on the site in seconds.

Incentivized

• When you log into your Gong account, it automatically takes you to a page that I find is not necessary. I then have to find the correct page to search for calls
• It auto-populates what I am typing but is usually incorrect
• May take a while for the recording to be available

Incentivized

• they are powerful routing mechanisms that allow us to create the workflows we need
• I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Gong is extremely easy to use with a clear UX outlining where to find all necessary details. The additions of call summaries and key points, to the existing recording + transcripts now makes it so much easier to quickly get snapshots of what was said during meetings, something that is especially important when deals or accounts are changing hands. With Gong I can get the coles notes in a fraction of time.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

CoPilot is good software, and the prices were relatively equal between the two. Gong's representative was more hands on in making us feel comfortable switching software and changing our infrastructure to accommodate. It was this care and handholding that put us over the edge. The actual product between the two was marginal and for our needs made no difference.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Greater acceptance of a live conversation by our customers, especially the ones that weren't so responsive via email.
• Greater understanding of how to better interact with every customer and personalize our workflow for each of them.
• An increase in the good spirits among the team, since all participate in the review meetings, they are no longer shy or don't feel victimized anymore when working on improving our skillset.

• Sometimes when we click to call, 2 additional numbers are added and the number is logged
• Putting clients on hold and transferring clients is very easy.

Incentivized