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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A

    Microsoft Copilot Studio

    Score8.4 out of 10
    N/AMicrosoft Copilot Studio is a low-code tool that empowers users to build their copilots or customize Microsoft Copilot. With its conversational capabilities, including custom GPTs, generative AI plugins, and manual topics, Copilot Studio is a platform that can be adapted to suit a range of use cases. Microsoft Copilot Studio provides an end-to-end lifecycle for standalone copilots and customizations through a single web-based experience. This allows users to build, deploy,…

    $200

    per month per month/tenant for 25,000 messages. You can purchase additional packs.

    Pricing
    GongMicrosoft Copilot Studio
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GongMicrosoft Copilot Studio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—For building a copilot: $200 per month/tenant for 25,000 messages. Additional packs available. For customizing Copilot for Microsoft 365: Copilot Studio is included in the $30 user license.
    More Pricing Information
    Community Pulse
    GongMicrosoft Copilot Studio
    Considered Both Products
    Gong.io
    Chose Gong
    Hands down, Copilot is no Gong.io. Gong is way ahead of other tools in this space. I like how Gong will recommend next steps, follow-ups, and even set up calendar invites for future meetings. This is why we chose Gong over other tools in this space, and they continue to …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    645 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    413 Answers
    No answers on this topic
    Happy with the feature set
    99%
    Happy with the feature set
    645 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    365 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    283 Answers
    No answers on this topic
    Features
    GongMicrosoft Copilot Studio
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong and Microsoft Copilot Studio
    Feature
    Gong
    8.8
    224 Ratings
    10% above category average
    Microsoft Copilot Studio
    -
    Ratings
    Speech-to-Text Transcription9.0221 Ratings00 Ratings
    Keyword Detection9.0219 Ratings00 Ratings
    Sentiment Analysis8.1198 Ratings00 Ratings
    Speaker Diarization8.7211 Ratings00 Ratings
    Call Recording Playback9.6223 Ratings00 Ratings
    Call Summarization9.1222 Ratings00 Ratings
    Conversion Metrics8.4198 Ratings00 Ratings
    Keyword Search & Retrieval8.9215 Ratings00 Ratings
    Call Tagging8.7203 Ratings00 Ratings
    Integration with CRM Systems8.9198 Ratings00 Ratings
    Best Alternatives
    GongMicrosoft Copilot Studio
    Small Businesses
    Wingman (legacy product)
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    Wingman (legacy product)
    Score9 out of 10
    Azure AI Bot Service
    Score7.9 out of 10
    Enterprises
    Zoom Revenue Accelerator
    Score8.7 out of 10
    Azure AI Bot Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GongMicrosoft Copilot Studio
    Likelihood to Recommend
    9.2
    (669 ratings)
    9.4
    (3 ratings)
    Likelihood to Renew
    9.4
    (15 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (437 ratings)
    9.4
    (3 ratings)
    Availability
    6.4
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.2
    (100 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Professional Services
    7.3
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    GongMicrosoft Copilot Studio
    Likelihood to Recommend
    Gong.io
    I think Gong is well suited when you are having a company that makes a lot of calls to clients or receives a lot of calls. It is very important. I think, from a business standpoint, to log all of the calls and conversations that are had to use in case anything ever comes up. Also, just to make sure that your employees are doing well on the calls, because you cannot monitor every single call personally. Having this as a reference point to listen to things that might be important versus not is awesome. it might be less appropriate if you are not really interacting a ton with the clients. If you are more so just doing business meetings, then it might not be needed. However, I do think it's a great tool overall because it provides the AI note recap from the calls and logs everything that might be helpful for any reason
    Incentivized
    Read full review
    Microsoft
    It has performed exceptionally well where I have required deep contextual understanding , multi deimension analysis or web research. Recently it helped me in the implementation of SAP Project. It helped to prepare documentation like business blue prints, conduct workshops. Understand business requirement with the help of reviewing the information by summarizing.
    Incentivized
    Read full review
    Pros
    Gong.io
    • Provides executive summaries for meeting notes and email follow ups.
    • AI Briefs allow anyone to seek information on a particular customer in a matter of seconds.
    • Scores calls such as EBRs or new business sales calls that can be used by management for coaching.
    • Provides accurate forecasting and visibility to sales leaders.
    • Theme spotter can be used to gather feedback and provide data to management for opportunities we continuously here from our clients.
    • Accurately depict key points from conversations and allows for different brief themes to quickly get the information needed for teammates throughout the organization.
    Incentivized
    Read full review
    Microsoft
    • Agentic workflows
    • AI chatbots
    • Deploying via Teams
    • Multiple knowledge sources
    Incentivized
    Read full review
    Cons
    Gong.io
    • A history tracker (similar to Google Sheets/Excel) - it'd be nice to see WHO was changing certain fields and when exactly.
    • Dark mode.
    • A quick checklist when getting started to ensure I'm getting the most out of the platform (e.g., Gong Connect, Gong Import).
    Read full review
    Microsoft
    • Ability to combine multiple sources in one query (indexing)
    • SharePoint integration - word count limit detrimental
    • Clearer communication and understanding of features and limitations
    Incentivized
    Read full review
    Likelihood to Renew
    Gong.io
    I don't make these decisions for our company, but I would highly encourage our use of Gong to continue. Gong has been very helpful in my sales role in terms of staying organized and on top of accounts, completing actions in a timely manner, and moving deals forward with better insights
    Incentivized
    Read full review
    Microsoft
    At first, it stands out in integrating with the Microsoft ecosystem like Teams, Word, and Outlook. It makes simple for creation and deployment of AI agents and tools with out heavy coding. Great for the purpose of creating AI chat bots for regular tasks. It is excellent for quickly running mock demos.
    Incentivized
    Read full review
    Usability
    Gong.io
    It does great for all the things I've mentioned. I didn't give it a 10/10 because I still think there is room to improve as far as improving the quality of the insights that are more actionable. I.e. this happened so you should think about doing this thing as a next step.
    Incentivized
    Read full review
    Microsoft
    I would give 9 as it works well for us by utilizing the agentic part we are able to utilize the capabilities of copilot studio, If the billing structure and hallucinations can be corrected I would have given 10 as well. I would recommend everyone to give it a try if you want to up your game in Agentic AI with clients.
    Read full review
    Performance
    Gong.io
    No answers on this topic
    Microsoft
    No performance issue till date.
    Incentivized
    Read full review
    Support Rating
    Gong.io
    I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Online Training
    Gong.io
    No answers on this topic
    Microsoft
    We had an excellent experience during the online training of Microsoft Copilot Studio. We were given training which included complete informations in the session. The session include the how we can use it. It gave us the complete guide. We had recorded sessions for future reference.
    Incentivized
    Read full review
    Implementation Rating
    Gong.io
    This is nothing something I'm able to answer
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Alternatives Considered
    Gong.io
    It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though.
    Incentivized
    Read full review
    Microsoft
    It is worldwide accepted and we already have the workspace and other tools from Microsoft family which compels us to go for copilot rather than google as it gives you wide range to explore in other areas in the same workspace. Rating and worldwide acceptance is more for Microsoft when compared to any other tool with respect to Agentic AI platform.
    Read full review
    Contract Terms and Pricing Model
    Gong.io
    I was not involved with the process
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Scalability
    Gong.io
    No answers on this topic
    Microsoft
    As it is low code it empowers everyone even with non technical person to create and deploy and publish the custom agents. Then agents can operate and plan, learn and scale the complex and challenging tasks across the entire business process. It helps to connect with data and take respective action.
    Incentivized
    Read full review
    Professional Services
    Gong.io
    I was not involved with the process
    Incentivized
    Read full review
    Microsoft
    Not used.
    Incentivized
    Read full review
    Return on Investment
    Gong.io
    • I don't have specific metrics since this feature isn't used in my job personally, but I do know that our sales and CS teams use Gong with SFDC opportunities to help with forecasting closed won opportunities based on intent captured within the call.
    Incentivized
    Read full review
    Microsoft
    • Speed of delivery
    • Scale of deployment
    • Increase of access
    Incentivized
    Read full review
    ScreenShots

    Gong Screenshots

    Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

    Microsoft Copilot Studio Screenshots

    Screenshot of Microsoft Copilot Studio - WorkflowScreenshot of Microsoft Copilot Studio - ChatScreenshot of Microsoft Copilot Studio - Conversational AIScreenshot of Microsoft Copilot Studio - ActionsScreenshot of Microsoft Copilot Studio - AnalyticsScreenshot of Microsoft Copilot Studio - Conversation