266 Reviews and Ratings
8 Reviews and Ratings
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It is supported by virtually all cloud-based software applications for business. I am happy to allow users to use this in addition to other authenticators. Certainly, if your business is in the Google cloud it makes sense, but my approach to the remote/virtual work world these past couple of years has been structured flexibility. Leaving some choice up to the users for their own comfort, particularly when they are using their own devices. I cannot think of a scenario where it is less appropriate - perhaps where you run the risk of "app sprawl". I.e., where you are requiring users to handle multiple authenticators (which can happen with certain pieces of hardware) you may want to encourage consolidation into one to avoid frustration.Incentivized
ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.Incentivized
One strength is in how it checks identity to stop unwanted people from getting access.Another strength is in cutting down on the frustration of users for the authentication process.With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe.Incentivized
Scalable audience sizeEasy integration with ShopifySecure customer verificationIncentivized
I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons.I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere.Incentivized
Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.Be conscious that people do not like to provide their SS#.Incentivized
It works as intended, easy to setup, free and gives you another level of security against any unwanted access or cyber attacksIncentivized
I have not faced any technical challenge personally using this application. It's very lightweight and doesn't require many system resources on your mobile device.Incentivized
In terms of availability, I had not experienced any issues with outages or the product not working when neededIncentivized
The performance of google Authenticator is good and I have not experienced any slow downs Incentivized
I have found Google’s support to be hit or miss. There are times when they are very responsive, and I get my issue resolved quickly, and there are times where a response from them takes weeks. There is no in-between. But my support experience with this particular product is nonexistent because I have not had a problem with it yet. Hopefully, we do not have any problems with it either.Incentivized
It was easy to implement and it went very smoothly. No issuesIncentivized
We deploy Google Authenticator in residential and non-managed client scenarios. Google Authenticator can perform the basic functions needed for multi-factor authentication but lacks the more advanced features of solutions like Cisco's Secure Access by Duo. Google Authenticator is our go-to solution for anyone ready to increase their security but struggling to find the necessary technology budget.Incentivized
We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.Incentivized
The product doesn’t have any features of tools that can help it scale Incentivized
More secure data = less worried about a data breach.Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time.Everyone is willing to use the same program because everyone likes Google—makes it easier to manage.Incentivized
Raises AOV for select segmentsBrings new customers to our storeIncentivized