Gets the job done, pros and cons.
Updated December 07, 2019

Gets the job done, pros and cons.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Authenticator

Google Authenticator is being used as a two-step authentication for user accounts. It provides another layer of security when logging into my user accounts and works similar to how two-step authentication using a text message verification code would work.
  • An extra layer of security for your user accounts
  • The two-step verification can be a code from your phone or a USB drive as a security key
  • Easy to use
  • Once you lose access to your device you will be locked out of whatever accounts that you had set up to use with this app
  • Can't transfer the codes to another device
  • Added layer of security for important business user accounts.
  • I can see if employees are trying to access specific user accounts from unknown devices.
Google Authenticator gets the job done and I have not had any issues, but the main issue is that you can't transfer security codes to another device. If you lose access to your device, you will be locked out. Using text message codes seems to be the best option overall at the moment because codes can be transferred or viewed on other devices such as your iPhone to iPad, etc.
The app doesn't seem to receive the same level of attention as other apps and does not get a lot of updates. There is support, but not the same level of love as other Google apps.

Do you think Google Authenticator delivers good value for the price?


Are you happy with Google Authenticator's feature set?


Did Google Authenticator live up to sales and marketing promises?


Did implementation of Google Authenticator go as expected?


Would you buy Google Authenticator again?


It's great as a device-specific security code for authentication and good for an employee or business user with a business phone, etc. It would be less appropriate for an everyday user that switches phones often, depends on multiple devices, etc.

Using Google Authenticator

2 - There 2 people, including myself that use Google Authenticator in our organization and it's used for logging into secure accounts such as Google and Amazon
1 - There are no major skills required because using it is pretty straight forward, but it does require understanding of how 2 factor authentication works and how to use the Google authentication app
  • Securing our google accounts with 2 factor authentication
  • Securing our amazon account with 2 factor authentication
  • adding extra security from cyber attacks
  • It can be used to see when someone is logging onto one of our accounts with require the authentication app
  • Extra level of security for free
  • We can be used to secure other online accounts in the future when more companies are supporting 2FA
  • Securing Windows Computer Logins and Mobile Device logins
It works as intended, easy to setup, free and gives you another level of security against any unwanted access or cyber attacks

Evaluating Google Authenticator and Competitors

  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
I usually have a positive experience using Google products so I knew we couldn't go wrong with their authentication app
If I had to do it again, I might consider upgrading to a 2 factor or multifactor authentication key, instead of relying on an app

Google Authenticator Implementation

It was easy to implement and it went very smoothly. No issues
Change management was minimal - There was no issues with change management with implementing Google Authenticator, so there was no lessons that were learned
  • Teaching other staff how it's used

Google Authenticator Training

Yes, it was easy and straight forward to learn on my own. I would recommend this for others who have had prior experience using Authenticators

Configuring Google Authenticator

I would say that the product works as is but cannot was customized for your specific needs
At this time, I don’t have any specific recommendations for configuration
No - we have not done any customization to the interface
No - we have not done any custom code
At this time, no additional configurations were made

Google Authenticator Support

I have not needed to contact support regarding this product! That deserves 5 bonus points!

Using Google Authenticator

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • The setup process after downloading the app is easy and straightforward
  • The security benefits make up for the extra step required to login
  • the added factor of opening the app for authentication is the most cumbersome part, but worth the benefits of extra security
Yes - I've only used the mobile interface for Apple iOS and it works well. I have not had any issues while using the app
It works as intended and I have not had any issues while using it to login to my accounts.

Google Authenticator Reliability

The product doesn’t have any features of tools that can help it scale
In terms of availability, I had not experienced any issues with outages or the product not working when needed
The performance of google Authenticator is good and I have not experienced any slow downs

Integrating Google Authenticator

Very straight forward and easy to setup
  • Google gmail
  • Apple iPhone
  • Android
The integration was not difficult at all. Easy to setup
  • Amazon
  • Ebay mobile app
These vendors do support this feature
Follow the instructions carefully and there should not be any issues with Authenticator

Relationship with Google

The vendor was easy to work with and helpful at answering any questions I’ve had
I have not needed to contact the vendor after the sale but I would think I would receive the same level of service

Upgrading Google Authenticator

  • We did not have a need at this moment to upgrade our version
  • More applications supported
  • Bug fixes