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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Authenticator

    Score8.7 out of 10
    N/AGoogle Authenticator is a mobile authentication app.N/A
    Pricing
    Google Authenticator
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Authenticator
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Google Authenticator
    Considered Both Products
    Google
    Chose Google Authenticator
    Easier and nicer to use than Microsoft Authenticator.
    Incentivized
    Chose Google Authenticator
    This product doesn't ensure single-use, real-time codes. This puts our data at risk and is not as secure as Google Authenticator. I anticipate using Google Authenticator as long as we continue to use the full Google Suite for business. It helps to streamline data and accounts.
    Incentivized
    Chose Google Authenticator
    I also have to utilize WatchGuard AuthPoint, as it's a proprietary MFA - so I'm stuck with it. Google Authenticator looks nicer, cleaner and doesn't require me to have individual apps for each service I need to access.
    Incentivized
    Chose Google Authenticator
    Free app that works. No need for others.
    Incentivized
    Chose Google Authenticator
    The other apps I mention are password managers as well as opposed to stand alone authenticator apps. In terms of how it stacks up against authenticator only apps, I'm not sure as I haven't compared against those. Google Authenticator is great to recommend to people who don't …
    Incentivized
    Chose Google Authenticator
    There are a few things to keep in mind when using Google Authenticator. Second, it's imperative that everything be kept as simple as possible. Many customers don't understand why they're putting up MFA, therefore adding further difficulty to their daily routines is always a …
    Incentivized
    Chose Google Authenticator
    Being under the google umbrella gives a level of reassurance to our users. It seems to be cleaner and easier to use for our users. Being able to use a product from an already known vendor helps onboard new users to the software. It is clean and easy to use, all of the users …
    Incentivized
    Chose Google Authenticator
    First, Google Authenticator meets the security requirements which should be considered "table stakes". Second, simplicity is critical. Many users don' understand why they are setting up MFA (or they just don't care), and so adding additional complications to their day-to-day is …
    Incentivized
    Chose Google Authenticator
    Setup was easier and transferring between accounts is simpler in Google Authenticator when compared against Symantec VIP. The other features kind of are the same where both provide keys in offline mode and work seamlessly. Keys are refreshed every 30 seconds in both the …
    Incentivized
    Chose Google Authenticator
    For myself and my business, we have not explored any other Authenticator out there. We have had no real issues with Google Authenticator and have no plans to switch.
    Incentivized
    Chose Google Authenticator
    We were using Duo before in our environment for two-factor environment. But when it comes to availability we were always facing issues such as time-sync & app integration. After using Google Authenticator it resolved our synchronization issues as well as the third-party tool …
    Incentivized
    Chose Google Authenticator
    Google Authenticator is cost-effective & a bucket of features as compared to other available solutions in the market. Google Authenticator provides a multi-layer of security with ease of integration features.
    Incentivized
    Chose Google Authenticator
    I've used only this software for the last 2 years and have never faced any issues so no need to go to another application.
    Incentivized
    Chose Google Authenticator
    I used Cisco Secure Access Duo in my organization but I was not happy with [the] services. It creates lots of problems so I switched to google authenticator and it is really good. I am very happy with this software. No need to search [for] another option.
    Incentivized
    Chose Google Authenticator
    We deploy Google Authenticator in residential and non-managed client scenarios. Google Authenticator can perform the basic functions needed for multi-factor authentication but lacks the more advanced features of solutions like Cisco's Secure Access by Duo. Google …
    Incentivized
    Chose Google Authenticator
    Google authenticator can only run on mobile devices, which makes for a more secure authentication flow.
    1Password's desktop multi-factor authentication is easier to use, but it's the same device so is a weaker form of multi-factor authentication and thus less secure.
    Incentivized
    Chose Google Authenticator
    Microsoft Authenticator is a nice alternative that you can use in a password-less way. It does this by sending a notification to your phone where you then press the accept button. It does not seem to be supported by as many apps as Google Authenticator though and doesn't work …
    Incentivized
    Chose Google Authenticator
    I stopped using google authenticator once I lost my primary phone.
    Incentivized
    Chose Google Authenticator
    Google Authenticator is awesome. We used LastPass in the past. In general, I don't like password saving or authenticating services because it feels like a vault that I am putting all my trust in. With Google, they have made it so easy and secure, I feel confident. I have …
    Incentivized
    Chose Google Authenticator
    Google Authenticator is only really competing against SMS two-factor. Instead of getting a text from random phone numbers all the time, you go to one app/ website to get access to any account.

    In addition, we can allow our members to share the same Google account (with a master …
    Incentivized
    Chose Google Authenticator
    Reputed platform.
    Incentivized
    Chose Google Authenticator
    We are using our WhatsApp Business Account to send OTP to our users, but we can't control our users for having a WhatsApp Account. And WhatsApp API is not free too and so complicated to implement. Google Authenticator is a good alternative and cost-free to our users for getting …
    Incentivized
    Chose Google Authenticator
    I don't recall having used other authenticators.
    Incentivized
    Chose Google Authenticator
    LastPass is the most similar to Authenticator that we're currently using, but I honestly wouldn't say they are all that similar. Authenticator is another step up, security-wise, from password managers as far as internet safety goes.
    Incentivized
    Chose Google Authenticator
    Quick and easy to use.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    37 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    39 Answers
    Best Alternatives
    Google Authenticator
    Small Businesses
    WatchGuard AuthPoint
    Score9 out of 10
    Medium-sized Companies
    WatchGuard AuthPoint
    Score9 out of 10
    Enterprises
    Symantec VIP
    Score9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Google Authenticator
    Likelihood to Recommend
    9.2
    (51 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    Usability
    8.7
    (8 ratings)
    Availability
    10.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    Support Rating
    8.6
    (8 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    Configurability
    4.0
    (1 ratings)
    Ease of integration
    8.0
    (1 ratings)
    Product Scalability
    5.0
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    User Testimonials
    Google Authenticator
    Likelihood to Recommend
    Google
    Logging into my work accounts is where Google Authenticator works best. Also, I had a personal account get hacked. I had an account created to book hotels, but someone was constantly resetting my password. To prevent further hacking attempts, I set up Google Authenticator. I do not believe it would be appropriate for banking accounts.
    Incentivized
    Read full review
    Pros
    Google
    • One strength is in how it checks identity to stop unwanted people from getting access.
    • Another strength is in cutting down on the frustration of users for the authentication process.
    • With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe.
    Incentivized
    Read full review
    Cons
    Google
    • I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons.
    • I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    It works as intended, easy to setup, free and gives you another level of security against any unwanted access or cyber attacks
    Incentivized
    Read full review
    Usability
    Google
    It's as easy as opening the app and what I need it for is there. I don't have to fumble with other accounts or getting something else to open it for me. I have all the access that I need for the use of the app within seconds and I can get access to the info that I need.
    Read full review
    Reliability and Availability
    Google
    In terms of availability, I had not experienced any issues with outages or the product not working when needed
    Incentivized
    Read full review
    Performance
    Google
    The performance of google Authenticator is good and I have not experienced any slow downs
    Incentivized
    Read full review
    Support Rating
    Google
    I have found Google’s support to be hit or miss. There are times when they are very responsive, and I get my issue resolved quickly, and there are times where a response from them takes weeks. There is no in-between. But my support experience with this particular product is nonexistent because I have not had a problem with it yet. Hopefully, we do not have any problems with it either.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It was easy to implement and it went very smoothly. No issues
    Incentivized
    Read full review
    Alternatives Considered
    Google
    First, Google Authenticator meets the security requirements which should be considered "table stakes". Second, simplicity is critical. Many users don' understand why they are setting up MFA (or they just don't care), and so adding additional complications to their day-to-day is always challenging. When it is simple, it makes life a lot easier. Finally, trust (due to the brand name recognition, primarily) removes any notion of "what is this?" that the user may have from being required to install something on their personal device for work purposes.
    Incentivized
    Read full review
    Scalability
    Google
    The product doesn’t have any features of tools that can help it scale
    Incentivized
    Read full review
    Return on Investment
    Google
    • More secure data = less worried about a data breach.
    • Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time.
    • Everyone is willing to use the same program because everyone likes Google—makes it easier to manage.
    Incentivized
    Read full review
    ScreenShots