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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Identity

    Score8.7 out of 10
    N/AGoogle Cloud Identity is a unified identity, access, app, and endpoint management (IAM/EMM) platform that gives users access to apps with single sign-on, provides multi-factor authentication to protect users and company data, and enforces policies for personal and corporate devices and endpoints.N/A

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Google Cloud IdentityGoogle Voice
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Google Cloud IdentityGoogle Voice
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Cloud IdentityGoogle Voice
    Considered Both Products
    Google
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    41 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    41 Answers
    Happy with the feature set
    No answers on this topic
    91%
    Happy with the feature set
    39 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    35 Answers
    Features
    Google Cloud IdentityGoogle Voice
    Identity Management
    Comparison of Identity Management features of Google Cloud Identity and Google Voice
    Feature
    Google Cloud Identity
    9.0
    1 Ratings
    9% above category average
    Google Voice
    -
    Ratings
    ID-Management Access Control8.01 Ratings00 Ratings
    Multi-Factor Authentication10.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Google Cloud Identity and Google Voice
    Feature
    Google Cloud Identity
    -
    Ratings
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Hosted PBX00 Ratings6.025 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings3.027 Ratings
    User templates00 Ratings1.419 Ratings
    Call reports00 Ratings7.046 Ratings
    Directory of employee names00 Ratings9.027 Ratings
    Call Management
    Comparison of Call Management features of Google Cloud Identity and Google Voice
    Feature
    Google Cloud Identity
    -
    Ratings
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Answering rules00 Ratings8.546 Ratings
    Call recording00 Ratings8.152 Ratings
    Call park00 Ratings6.422 Ratings
    Call screening00 Ratings10.060 Ratings
    Message alerts00 Ratings9.065 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Cloud Identity and Google Voice
    Feature
    Google Cloud Identity
    -
    Ratings
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Video conferencing00 Ratings6.022 Ratings
    Audio conferencing00 Ratings8.039 Ratings
    Video screen sharing00 Ratings8.014 Ratings
    Instant messaging00 Ratings8.027 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Cloud Identity and Google Voice
    Feature
    Google Cloud Identity
    -
    Ratings
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Mobile app for iOS00 Ratings6.945 Ratings
    Mobile app for Android00 Ratings7.551 Ratings
    Best Alternatives
    Google Cloud IdentityGoogle Voice
    Small Businesses
    JumpCloud
    Score9.3 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    OneLogin by One Identity
    Score9.4 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    RSA Access Manager (Discontinued)
    Score10 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Cloud IdentityGoogle Voice
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.5
    (73 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    8.0
    (11 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Google Cloud IdentityGoogle Voice
    Likelihood to Recommend
    Google
    For example, if the system you are building is a general application service that does not primarily focus on ID management, it would be wise to use a service like Google's rather than developing your own IDaaS. While there may be cases where an IDaaS other than Google's is acceptable, Google is likely one of the best solutions when considering user recognition and ease of use. On the other hand, Gmail addresses are commonly used for other purposes, and users may not pay much attention to password management, so you should avoid using them for systems that require security. To strengthen security, you should consider making multi-factor authentication mandatory, etc.
    Incentivized
    Read full review
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Pros
    Google
    • Two-factor authentication available.
    • The Google authentication method is familiar to many users.
    • It is expected that it will also support authentication methods that will become common in the future.
    Incentivized
    Read full review
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cons
    Google
    • This time, I investigated it in advance, and it worked as expected, so I don't have any specific ideas for improvement.
    • Additionally, if we were using another IDAAS, it would have been beneficial to have knowledge on how to integrate it with Google tools, along with some relevant case studies.
    Incentivized
    Read full review
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    No answers on this topic
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Usability
    Google
    I chose Google because I thought it would be the best fit, but I didn't fully consider other cloud platforms (Azure, AWS, etc.), so I rated it 8. We assume that current Japanese users are familiar with Google, because we feel that there are far more people with Google email addresses than those with IDs on other cloud services.
    Incentivized
    Read full review
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Support Rating
    Google
    No answers on this topic
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
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    Implementation Rating
    Google
    No answers on this topic
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Alternatives Considered
    Google
    We adopted Google Cloud Identity as an additional feature because it allowed us to integrate with it using multi-factor authentication. The IBM Cloud platform remains valid, and we have no plans to discontinue its use for identity management. From the user's perspective, we simply added more authentication options. This also ensures we are prepared for future use when multi-factor authentication becomes available for user apps on the IBM Cloud.
    Incentivized
    Read full review
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    No answers on this topic
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Professional Services
    Google
    No answers on this topic
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Return on Investment
    Google
    • From a business perspective, there were two steps.
    • First, we switched from our in-house ID management system to a cloud service. This allowed us to focus our development resources on application development.
    • At the same time, we were able to localize the handling of personal information, which resulted in increased efficiency in management aspects, including handling external inquiries, and in the development of encryption.
    • The second step was adding Google Cloud Identity as an option.
    • This allows more users to easily use our services. It can be said that this has improved user convenience.
    • I expect Google to accommodate future changes in authentication requirements, such as biometric authentication.
    Incentivized
    Read full review
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
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