Google Drive vs. Help Lightning
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Google Drive | Score8.7 out of 10 | N/A | Google Drive is a cloud file storage, synchronization, and collaboration platform and service, that features Google Docs, Sheets, and Slides for document editing and presentation. | $6 per month |
Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discounts are available for students, educators, and non profit organizations. | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
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| Google Drive | Help Lightning | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
99% Would buy again 120 Answers | No answers on this topic | |
| Delivers good value for the price | ||
99% Delivers good value for the price 114 Answers | No answers on this topic | |
| Happy with the feature set | ||
97% Happy with the feature set 117 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
95% Lived up to sales and marketing promises 81 Answers | No answers on this topic | |
| Implementation went as expected | ||
99% Implementation went as expected 93 Answers | No answers on this topic | |
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| File Sharing & Management |
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| Cloud Storage Security & Administration |
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| Cloud Storage Platform |
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| Google Drive | Help Lightning | |
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| Small Businesses | IDrive Online Backup and Object Storage e2 Score9.1 out of 10 | LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies | Apple iCloud Score8.4 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises | ownCloud Score9.2 out of 10 | TeamViewer Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Google Drive | Help Lightning | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 10.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.8 | - |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 1.0 | - |
| In-Person Training | 9.0 | - |
| Implementation Rating | 8.0 | - |
| Configurability | 6.0 | - |
| Ease of integration | 5.0 | - |
| Product Scalability | 10.0 | - |
| Google Drive | Help Lightning | |
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| Likelihood to Renew |
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| Usability |
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| Reliability and Availability |
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| Performance |
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| Support Rating |
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| In-Person Training |
| No answers on this topic |
| Implementation Rating |
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| Alternatives Considered |
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| Scalability |
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| Return on Investment |
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| ScreenShots | Google Drive Screenshots | Help Lightning Screenshots |













