Item: Google Drive
Rating: 9
Author: Janet Richards

Use Cases and Deployment Scope

I use it to save forms and upload records.

Return on Investment

It is economical
It is a great start up and everyone can access it
Saves time having to share documents

One drive is a little bit better because you can save it as a Word document. I currently use the paid version which allows access to all the Microsoft Office features. I have used the unpaid version and this was an issue due to HIPPA compliance. Working with medical records you need the BAA

Key Insights

Do you think Google Drive delivers good value for the price?

Yes

Are you happy with Google Drive's feature set?

Yes

Did Google Drive live up to sales and marketing promises?

Yes

Did implementation of Google Drive go as expected?

Yes

Would you buy Google Drive again?

Yes

Other Software Used

Microsoft 365 Business Premium, Microsoft Teams, Google Calendar

Likelihood to Recommend

It is great for saving things. It is not terrible but it does not save Word documents as Word. You have to upload them again or use a Google doc. You lose functionality when you convert. Overall it is easy to use and the best thing is that the program is absolutely free

Users and Roles

2 - Saving general documents without any personal information.

Support Headcount Required

2 - Counselors. receptionist.

Business Processes Supported

HIPAA COMPLIANCE
EASE OF USE
PRICE

Innovative Uses

FORMS
QUESTIONARES
SURVEYS

Future Planned Uses

UPDATE POLICIES
SHARING AND COLLABORATING ON DOCUMENTS

Likelihood to Renew

I do not pay for it so I do not need to renew

Products Replaced

No

Key Differentiators

Cloud Solutions
Ease of Use

Evaluation Lessons Learned

I wouldn't it is just not HIPAA compliant

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

No

Implementation Issues

None
Finding out not HIPPA compliant

Training Types Used

No Training

In-Person Training

Online Training

Ease of Google Drive Training

Easy

Product Configurability

6

Some limitations

Configuration Lessons

no

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

not applicable

Support Rating

8

I have not needed to use support. I find that I can search most concerns an solve the problem through chats, Reddit, or you tube. It is very easy to use and the problems have not consisted of any kind of bugs or anything more of some type of learning curve issue.

Google Drive Customer Support Pros and Cons

Pros	Cons
Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response	Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Support doesn't seem to care

Premium Support

I did not feel it was necessary to purchase premium support because the program is so easy to use. I am able to find all my answers through a Google search chat or You Tube video. Event the google instructions are fairly clear. I have not run into any problems.

Pros	Cons
Relatively simple Technical support not required Consistent Convenient Familiar	Do not like to use Difficult to use Not well integrated Slow to learn Feel nervous using