Google Voice vs. TelemetryOS

I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.

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Setting up in a building where you need TV signage with dynamic content that is simple to modify. Telemetry would be good for this because it is all centrally cloud-managed allowing for quick and easy changes. Telemetry TV can be set up with any TV and Chromebox device which allows for ease of setup as well.

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• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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• Easy to learn, easy to set up.
• More than one user can access and make edits, add new material, etc.
• Good assortment of communication Apps.
• Excellent online help/chat function. Click on the chat icon and someone responds promptly.
• Low maintenance, once it's set up it just keeps running.

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• There has not been much innovation since the initial release.
• It doesn't handle SMS well.
• It does not natively integrate with CRM without legacy complication
• It is not supported by Google as it once was
• Call Recording is non-existent
• Call-Tree or Virtual Auto-Attendant needs are not available

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• There is nothing I think they need improvement on at the moment.
• When I have made suggestions they have altered the item so align with my idea.

Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.

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I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.

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They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

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Each time I have called with a problem, I have gotten a prompt and courteous reply. And, my problem is always solved and followed up on. I honestly don't get this type of response from any other support group I am involved with. Thanks so much for such an outstanding staff.

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It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

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Mvix and HyperSign... Mvix was modular add-on signage. License heavy. HyperSign didn't work for us seeing that the customization was not there.

Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.

It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.

• Cost for Google Voice is stellar, starting at $10/mo per user.
• While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
• Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
• The cell phone app is reliable and easy to deploy.

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• Adding info to the screens is simple and quick. Our previous system was more time consuming. We are able to post important information in real time.
• Because more than one user can access the screens, the work load can be distributed.

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