Gorgias vs. Help Scout
Gorgias vs. Help Scout
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets | |
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Gorgias | Help Scout | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gorgias | Help Scout | |
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Likelihood to Recommend | 10.0 (1 ratings) | 10.0 (18 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Gorgias | Help Scout | |
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Likelihood to Recommend | Gorgias | Help Scout |
Pros | Gorgias | Help Scout |
Cons | Gorgias | Help Scout |
Likelihood to Renew | Gorgias No answers on this topic | Help Scout |
Usability | Gorgias No answers on this topic | Help Scout |
Alternatives Considered | Gorgias | Help Scout |
Return on Investment | Gorgias | Help Scout |
ScreenShots | Help Scout Screenshots |