LogMeIn Central by GoTo vs. mRemoteNG

LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).

Incentivized

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.

Incentivized

• IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
• It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
• It expands to meet the demands of expanding companies and can handle a higher volume of devices.

Incentivized

• Easy to organize and group servers.
• Many different protocols for remote access.
• The ability to make use of external applications for non-directly supported protocols.
• Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
• Easy to export and share config with new team members (be mindful of what you do with passwords though).

Incentivized

• It could pull up the user's login in addition to the hostname
• Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
• Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer

• The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
• It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.

Incentivized

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

Incentivized

It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.

Incentivized

Because it is easy to use once installing. The interface is very intuitive and there are help files available for anyone needing further set up assistance. For someone who is currently overwhelmed with managing too many things in too many places, mRemote simplifies this and puts the power back in the administrators hands with their intuitive interface.

Incentivized

During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.

Incentivized

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

I was not involved in the implementation of the product.

Incentivized

LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.

Incentivized

Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.

Incentivized

• Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
• Its compliant with many security policies. Hence boost security for our clients and end users.
• The downtime was very low, hence making it more reliable and top-notch.

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized