LogMeIn: The best a (remote) LAN can get!
Updated December 20, 2022

LogMeIn: The best a (remote) LAN can get!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Central

We use LogMeIn central to manage our customers PC's. We needed to ensure that we were applying patches correctly and monitoring the status of our antivirus, which LogMeIn does really well. It's also good to be able to remote into the PC whenever we need to make changes. The software allows us to respond very quickly when needed, and I must say that it's also very stable. The fact that the software is both speedy and reliable saves us a lot of money in the long run. As a managed service provider, we are occasionally asked by our customers to provide reports on their assets. LogMeIn supports the ability to do this, and the reporting templates are good enough to provide to customers.
  • real time monitoring of devices up-status
  • The speed of the software
  • Interface is very clean and easy to navigate
  • Initial setup is very simple
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
  • Speed of the software has saved our technicians time when resolving issues
  • Monitoring has allowed us to proactively catch issues before they blow up
  • Easy deployment allows us to onboard clients quickly and easily
  • Lack of support for android or iOS can cause us to lose some business if clients choose to use them
The UI is very clean and simple. Although there are some more advanced features that might require learning, the main functions of the software (IE remoting into computers) is incredibly intuitive. Many RMM's attempt to pack lots of features into the main interface, but LogMeIn keeps thee features hidden away, which makes for a better experience to use overall.
Sometimes it becomes slow during peak times. This seems to depend on which package you're on, as a self hosted solution would not have this issue. Availability is good, with very few outages.
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.

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If you're a managed service provider, LogMeIn Central is a very good product to consider when purchasing your RMM. The product allows you to manage multiple organisations, with different permission levels for your technicians depending on what you want them to have access to. The software is also just as good for managing devices that are on a remote network somewhere that you can't easily access. Utilising the software across your organisation allows you a high level overview of all of your devices, which makes accounting and inventories really easy to keep up to date. LogMeIn Central is less suited to a small business environment, because the cost of the software is quite high. Although it is a great product, I would say that there are other vendors out there that can offer a cheaper product that does some of the same things (albeit probably not to the same standard).

LogMeIn Central by GoTo Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Monitoring and Alerts
Multi-platform remote control