Item: LogMeIn Central by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use LogMeIn central to manage our customers PC's. We needed to ensure that we were applying patches correctly and monitoring the status of our antivirus, which LogMeIn does really well. It's also good to be able to remote into the PC whenever we need to make changes. The software allows us to respond very quickly when needed, and I must say that it's also very stable. The fact that the software is both speedy and reliable saves us a lot of money in the long run. As a managed service provider, we are occasionally asked by our customers to provide reports on their assets. LogMeIn supports the ability to do this, and the reporting templates are good enough to provide to customers.

Pros and Cons

real time monitoring of devices up-status
The speed of the software
Interface is very clean and easy to navigate
Initial setup is very simple

Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
More integrations with software such as Antivirus vendors would be nice
No Chromebook client at all, and isn't as good with Mac's either
You can only have 1 technician on a PC at a time

Return on Investment

Speed of the software has saved our technicians time when resolving issues
Monitoring has allowed us to proactively catch issues before they blow up
Easy deployment allows us to onboard clients quickly and easily
Lack of support for android or iOS can cause us to lose some business if clients choose to use them

Usability

The UI is very clean and simple. Although there are some more advanced features that might require learning, the main functions of the software (IE remoting into computers) is incredibly intuitive. Many RMM's attempt to pack lots of features into the main interface, but LogMeIn keeps thee features hidden away, which makes for a better experience to use overall.

Reliability and Availability

Sometimes it becomes slow during peak times. This seems to depend on which package you're on, as a self hosted solution would not have this issue. Availability is good, with very few outages.

Alternatives Considered

Datto RMM, N-able N-central, TeamViewer and AnyDesk

LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

Datto RMM, Cisco Meraki MX, Wireshark

Likelihood to Recommend

If you're a managed service provider, LogMeIn Central is a very good product to consider when purchasing your RMM. The product allows you to manage multiple organisations, with different permission levels for your technicians depending on what you want them to have access to. The software is also just as good for managing devices that are on a remote network somewhere that you can't easily access. Utilising the software across your organisation allows you a high level overview of all of your devices, which makes accounting and inventories really easy to keep up to date. LogMeIn Central is less suited to a small business environment, because the cost of the software is quite high. Although it is a great product, I would say that there are other vendors out there that can offer a cheaper product that does some of the same things (albeit probably not to the same standard).

LogMeIn: The best a (remote) LAN can get!

Overall Satisfaction with Central