Overall Satisfaction with LogMeIn Central
We use LogMeIn Central to access our customer computers, and it worked very well and was stable for years. The pricing is good, but I was shocked this year when the price doubled on me within a few weeks of my renewal. I was pretty frustrated that no consideration was given on our budget and timing. We worked it out, but it still happened. We wanted to use the Antivirus feature, but it's not ready for us. I can't exclude server paths so I could not buy it.
- Quick access to customer machines.
- Status that the machines are online with the windows client.
- Good organization on the website.
- The antivirus feature needs a lot of help. It does not exclude paths correctly and some other tweaks need to happen. I was disappointed that I could not use it.
- With the remote access from LogMeIn, I can make additional revenue by being able to deliver this service.
I think at my level of need, LogMeIn works great. The other competitor services are slightly better, but I don't need some of those services.
LogMeIn Central by GoTo Feature Ratings
Using LogMeIn Central
2 - We provide IT services to small business, primarily dental offices. we use logmein for remote support, access, patch management and antivirus, we are currently supporting around 300 machines in the atlanta area.
2 - Standard IT support the product is very easy to use and my clients even use it to access their machines. almost no training to get them to use it.
- Remote support
- patch management
- Anti-virus
- during the shut down, my clients were able to use our remote services to login and keep working with out buying a new service. That made my services more valuable
- Right now I am not seeing any new ways, we are already using this product to the fullest
Evaluating LogMeIn Central and Competitors
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
The product needs to be easy to use and stable, price is next.
I feel like the evaluation process worked fine with me.
LogMeIn Central Implementation
- Implemented in-house
Change management was minimal
- using the deployment feature speeds up implementation
LogMeIn Central Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
No - I need to watch how much I am spending
I had a problem one time where the product would not install, Ii called and they worked on it until it was fixed
Using LogMeIn Central
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- everything, the interface is simple to use and other features are easy to use
- I wish the anti-virus had more options
- I wish patch management had more options
Yes - I have it on my iphone and my ipad, works great