LogMeIn Central by GoTo: Ultimate Remote Access and Management for IT Professionals
Updated November 21, 2024

LogMeIn Central by GoTo: Ultimate Remote Access and Management for IT Professionals

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central by GoTo

We as IT team members are located at different parties of the world and need access to computers and servers from our remote location. LogMeIn Central by GoTo helps us work on our organization's network seamlessly and securely. The connections to the machines are fast and help us to develop applications on machines within our Organization's network as if we are working on our local computers.

Pros

  • Secure Connection
  • Easy Remote Access
  • Easy to Use UI
  • Stable Connection

Cons

  • It is Hard to Restart a Machine via the UI
  • LogMeIn Central by GoTo's Password Expiration is just too frequent
  • Sometimes experience downtime with LogMeIn Central by GoTo
  • 50% Cost Savings using LogMeIn Central by GoTo for Offshoring Development to Remote Locations
  • Time-Saving In Administration and Maintenance of Servers
  • Cost Saving and Productivity Increase With Work from Home Access
The best thing about LogMeIn Central by GoTo is its usability. The dashboard has a simple and clean layout and adjusts well to different screen sizes. A list of all computers connected to the LogMeIn Central by GoTo account appears in the dashboard where each machine is represented by an icon showing the device name, and status, whether online/offline. Clicking a device icon asks you for credentials for the remote computer and you are then connected to the remote machine.
LogMeIn Central by GoTo's availability is very good. However, we have seen that at times we face region-wide outages or downtime. This leads to a drop in productivity and a loss of development hours and delays. This happens once in a while but we expect 100% up-time and it becomes frustrating because of our critical remote access needs.
LogMeIn Central by GoTo generally outperforms TeamViewer and ConnectWise ScreenConnect in several key areas. While both alternatives have their merits, they come with drawbacks such as higher costs and performance issues over slow connections. A significant differentiator for me is the user interface, which is crucial for daily use. In terms of ease of use, I have found LogMeIn Central by GoTo to be the most user-friendly among the options available.

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

It is best suited for Organizations and Enterprises where secured access is needed for employees to remotely access servers and machines on the Organization's remotely i.e. Work from Home scenarios. It might not be appropriate in scenarios where remote users' internet connectivity is poor, leading to lag or connectivity issues to machines.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
9.0
Screen sharing
Not Rated
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
10

Using LogMeIn Central by GoTo

8 - The team mainly focuses on developing software applications and websites and deploying applications on servers using LogMeIn Central. Technical Support and Development teams also use LogMeIn to connect to the server on our internal network where backup software runs to create backup jobs and monitor currently running jobs. The team members are located at remote locations so LogMeIn central helps to manage these business functions
2 - We have our Technical Administrator and Technical Support personnel to support LogMeIn Central by GoTo. They help set up LogMeIn on new servers and manage issues with LogMeIn Central when servers go down. The administrator resets the password whenever required and monitors LogMeIn Central.
  • Software Development by remote developers
  • Managing Backup Software on Servers by Technical Support
  • Monitoring Health, Performance, Security Status of Servers
  • Onboarding of New Remote Employees Quickly
  • Prevent Downtime by Remote Monitoring of Machines
  • Apply Updates Easily
  • Integration with AI
  • Managing Virtual Desktops
  • Use of Automation
The Cost vs Value proposition tilts in favor of our decision to renew LogMeIn Central by GoTo.

Evaluating LogMeIn Central by GoTo and Competitors

  • Ease of Use
  • Other
LogMeIn Central by GoTo is easy to set up, manage, and monitor for Administrators. For End Users, it is easy to remotely connect to machines. The other factor that helped us decide to purchase LogMeIn Central is its cost vs value proposition as compare to similar products in the market.
We might use a different evaluation and selection process by comparing LogMeIn Central by GoTo with other similar products in the market. We would take trials of all the available products and use them first for some time in our organization. The product which gives us good Cost vs Value would be our choice.

LogMeIn Central by GoTo Implementation

I was not involved in the implementation of the product.
  • Implemented in-house
Change management was a minor issue with the implementation - We need to communicate clearly to all the stakeholders and provide them with training and support. Video Training sessions to the developers and support staff helped them to easily transition to connecting to remote servers via LogMeIn. Installation of LogMeIn Central and using it effectively is the main takeaway from implementing LogMeIn Central by GoTo.
  • Installation
  • Configuration
  • Learning curve

LogMeIn Central by GoTo Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We didn't support premium support as we did not feel the new for it.
LogMeIn had a downtime and support provided us a quick update to us.
We never had issues with Support.

Using LogMeIn Central by GoTo

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote Access to Servers
  • Easy to Use User Interface
  • Software Deployment and Updates
  • Limited Reporting
  • Complex Reporting
  • Large Scale Serve Management
Yes - The mobile interface might not be fully functional as compared to the desktop version but provides all the basic needs on a mobile device.

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