Item: Central
Rating: 6
Author: Rohit Patel

Use Cases and Deployment Scope

We have used LogMeIn Central [for] 6 years. We used it across our whole corporation. Our primary goal is to support users remotely. It is a big challenge when you are supporting users who are in remote offices or working from home. We decided to look into solutions [when] we came across LogMeIn Central, [they] addressed our remote support issue.

Pros and Cons

Remote screen sharing and mouse control
Device management
Application install

Remote screen and mouse performance
Connectivity issues
LogMeIn client install could be better

Return on Investment

Reduces production downtime
Saves emergency trips to remote offices
Cost is way higher compared to competitors

Usability

The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.

Reliability and Availability

During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.

Alternatives Considered

AnyDesk

Well, it's the other way around. We used LogMeIn Central for 6 years. It always worked for us. The biggest issue we had was performance and cost. Initially, the cost was very low for a subscription, but as time passed, the cost increased to a level where we thought it wasn't worth the cost. So we looked into other products and found AnyDesk. This software is [a] fraction of the cost compared to LogMeIn Central and also [in my experience] the performance is much better compared [to] LogMeIn Central.

Key Insights

Do you think Central delivers good value for the price?

Are you happy with Central's feature set?

Yes

Did Central live up to sales and marketing promises?

Yes

Did implementation of Central go as expected?

Yes

Would you buy Central again?

Other Software Used

AnyDesk, mRemoteNG, VNC Connect

Likelihood to Recommend

It's [the] best tool if you want to support users remotely or [manage] remote servers. This tool is most helpful when you are dealing with users who [are] not computer savvy. You can simply take control and take care of the issue. The performance is sometimes slow. If you need to install the client software on [a] user's computer then it's more complicated.

LogMeIn Central for remote support

Overall Satisfaction with LogMeIn Central