LogMeIn Central for remote support
September 25, 2021

LogMeIn Central for remote support

Rohit Patel | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We have used LogMeIn Central [for] 6 years. We used it across our whole corporation. Our primary goal is to support users remotely. It is a big challenge when you are supporting users who are in remote offices or working from home. We decided to look into solutions [when] we came across LogMeIn Central, [they] addressed our remote support issue.

Pros

  • Remote screen sharing and mouse control
  • Device management
  • Application install

Cons

  • Remote screen and mouse performance
  • Connectivity issues
  • LogMeIn client install could be better
  • Reduces production downtime
  • Saves emergency trips to remote offices
  • Cost is way higher compared to competitors
The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Well, it's the other way around. We used LogMeIn Central for 6 years. It always worked for us. The biggest issue we had was performance and cost. Initially, the cost was very low for a subscription, but as time passed, the cost increased to a level where we thought it wasn't worth the cost. So we looked into other products and found AnyDesk. This software is [a] fraction of the cost compared to LogMeIn Central and also [in my experience] the performance is much better compared [to] LogMeIn Central.

Do you think LogMeIn Central by GoTo delivers good value for the price?

No

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

No

It's [the] best tool if you want to support users remotely or [manage] remote servers. This tool is most helpful when you are dealing with users who [are] not computer savvy. You can simply take control and take care of the issue. The performance is sometimes slow. If you need to install the client software on [a] user's computer then it's more complicated.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
7.0
Screen sharing
8
Over-the-Internet remote session
8
Initiate remote control from mobile
7
Remote management of servers & workstations
7
Centralized management dashboard
7
Monitoring and Alerts
5
Multi-platform remote control
7

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