LogMeIn Central by GoTo vs. SupremeViewer

LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).

Incentivized

SupremeViewer is best for troubleshooting technical issues on remote computers. You can do connections all over the world without any configurations. Just run or install and connect. It is secured and works behind NAT. The easy installation process without additional configuration helps a lot when our customers need to run the server.

• IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
• It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
• It expands to meet the demands of expanding companies and can handle a higher volume of devices.

Incentivized

• Remote Access
• File Transfer
• Quick and easy to use
• Getting Screenshots for Analysis
• Live chat during remote sessions
• Multiple sessions to one server

• It could pull up the user's login in addition to the hostname
• Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
• Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer

• Only email support

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

Incentivized

It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.

Incentivized

During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.

Incentivized

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

Incentivized

It was smooth

Incentivized

LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.

Incentivized

At the beginning we used Windows Remote Desktop service. The main problem with Remote Desktop was that the remote computer needs a publicly visible IP address which will allow us to connect to that PC. For that reason we started using TeamViewer. TeamViewer works great behind NAT and with its free option was best solution for small company as ours. I think that now they are mainly targeting corporate customers and the price of their products is too high for us. This led us to look for other solutions. That's how we discovered SupremeViewer.

• Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
• Its compliant with many security policies. Hence boost security for our clients and end users.
• The downtime was very low, hence making it more reliable and top-notch.

• By using SupremeViewer we actually save on shipping costs and time.